Verint Systems B2B Case Studies & Customer Successes

3M achieves improved customer intelligence and satisfaction with Verint Systems' Predictive Experience

3M

Raj Rao

Vice President of Global e-Transformation

5CA achieves rapid scalability and better employee experience with Verint Systems' Workforce Management

5CA

Jelmer IJbema

Manager Workforce Management

AAA Washington cuts claims costs by $100K and gains 400% evaluation efficiency with Verint Systems' Impact 360

AAA Washington

Janet Ryan

Director, Call Center Operations

Abbey achieves 5% higher customer satisfaction and 10% shorter call handling times with Verint Systems' Impact 360

Abbey

Kirsty Lacey

Quality Team Manager

ABC Fine Wine & Spirits achieves reduced shrinkage and faster investigations with Verint Systems' Nextiva Specialty Retail

ABC Fine Wine & Spirits

Louis DeFalco

Corporate Directory of Safety & Security

ABN AMRO reduces staffing costs and boosts employee satisfaction with Verint Systems' Workforce Management

ABN AMRO

Accor Hotels achieves €20M revenue boost and 5% higher enquiry-to-booking conversion with Verint Systems' Impact 360

Accor Hotels

Christelle Zuccotti

Director Of Operations

Addison Lee achieves 70% agent occupancy and £1M savings with Verint Systems' Impact 360 Workforce Management

Addison Lee

Chris de Souza

Call Centre Manager

Admiral Group plc achieves improved customer engagement and operational efficiency with Verint Systems

Admiral Group plc

Leeanne Harvey

Customer Insight Manager

Aegon Scottish Equitable achieves 50% faster call monitoring and targeted CSR coaching with Verint Systems' Impact 360

Aegon

Lynne Frickleton

Contact Centre, Department Manager

Aegon achieves a 41-point NPS increase and major cost reductions with Verint Systems' Workforce Management

Aegon

Liam Morris-Ellis

Resource Planning Manager

Seamlessly Blending Agents and Bots to Deliver Exemplary CX

Aer Lingus

Paul Buckley

Head of Social

Air Berlin achieves faster training and improved call-handling efficiency with Verint Systems Impact 360

Air Berlin

Diana Müller Nied

Service Centre Manager

All Partners Access Network (APAN) achieves 2,500+ collaborative communities and faster disaster-response coordination with Verint Systems' Verint Community

All Partners Access Network (APAN)

Allianz Partners achieves improved transcription accuracy and higher customer satisfaction with Verint Systems' Speech Analytics

Allianz Partners

Nate Ford

Speech Analytics Analyst

How Alorica reduced business complexity and surfaced valuable customer insights

Alorica

Mark Fortlage

Vice President of Operational Support

American Eagle Federal Credit Union achieves 90%+ reduction in branch overtime and optimized workforce scheduling with Verint Systems (GMT Planet)

American Eagle Federal Credit Union

Kevin Murray

Vice President, Branch Ops & Admin

American Savings Bank achieves $1.5M+ annual savings and improved customer satisfaction with Verint Systems' Impact 360

American Savings Bank

Amtrak achieves 8x ROI and over 5 million annual answers with Verint Systems' Intelligent Virtual Assistant (Ask Julie)

Amtrak

Atlanta Gas Light Company increases quality 22% and customer satisfaction 11% with Verint Systems' Impact 360

Atlanta Gas Light Company

Traci Bahsoon

Manager of Processes And Initiatives

Auto & General achieves improved customer satisfaction, faster service and fewer complaints with Verint Systems' Knowledge Management Professional

Auto & General

Automobile Protection Corporation (APCO) achieves 98% of calls answered within 30 seconds and improved agent retention with Verint Systems' Workforce Engagement solutions

Automobile Protection Corporation (APCO)

Mark Reilly

Telecommunications

Aviva achieves improved vulnerable customer identification and ~97% transcription accuracy with Verint Systems' Speech Analytics

Aviva

Tristan Harper

Principal Data Scientist

AXA Ireland achieves higher first-call resolution and agent self-coaching with Verint Systems' Impact 360

AXA Ireland

Seamus Merity

Head Of Direct Business

AXA Reduces Average Handle Time by 20%+ Using Modern, Connected Verint Open Platform

AXA Ireland

David McGuire

Head of Workforce Planning & Operational Insights

Backcountry achieves 84% chat NPS, 76‑bp drop in abandonment and controlled labor costs with Verint Systems' Workforce Management

Backcountry

Jason True

Former Director of Support Operations

Bank Dhofar Builds “Listen Everywhere” Strategy to Elevate CX Across Its Customer Touchpoints

Bank Dhofar

Ammar Askari

Head of Customer Experience

Bank of Montreal achieves faster call resolution and improved customer satisfaction with Verint Systems' Impact 360 Speech Analytics

Bank of Montreal

Bruce Boyle

Senior Manager of Operations and Support, Bank of Montreal

BayPort Credit Union achieves stronger surveillance and faster investigations with Verint Systems

BayPort Credit Union

Jorge Gonzalez

Fraud and Security Supervisor

Berkshire Bank achieves reduced fraud risk and centralized video security with Verint Systems

Berkshire Bank

Tina Pickup

Vice President of Security and Fraud

BGL Group achieves greater agility and operational excellence with Verint Systems

BGL Group

Louise Cook

Forecasting and Capacity Planning Analyst

Blake Collections Applies Game Mechanics to Engage People and Drive Business Growth

Blake Collections

Dave Holding

Collections Executive

Blue Cross and Blue Shield of Louisiana reduces call volume and boosts customer experience with Verint Systems

Blue Cross and Blue Shield of Louisiana

Mattias Liljeberg

Software Engineer Lead

Blue Cross Blue Shield of Louisiana reduces call volume and improves customer experience with Verint Systems

Blue Cross Blue Shield

Mattias Liljeberg

Software Engineer Lead

BMW achieves easier customer journeys and increased self-service with Verint Systems Knowledge Management

BMW

BNP Paribas Poland achieves objective and consistent quality assurance at scale with Verint Systems' Automated Quality Management

BNP Paribas

Anastasiia Novak

Speech Analytics Product Owner and Agile Transformation Leader in Personal Finance Operations

BNP Paribas Poland achieves higher digital channel efficiency and closes the Engagement Capacity Gap with Verint Systems

BNP Paribas

Anastasiia Novak

Speech Analytics Product Owner and Agile Transformation Leader in Personal Finance Operations

Boot Barn achieves reduced theft and stronger loss prevention with Verint Systems' Video and Situation Intelligence Solutions

Boot Barn

Brian Huff

Director of Loss Prevention

Bradesco Seguros Increases Operational Efficiency, Elevates Customer Experience, and Reduces Costs with Verint

Bradesco Seguros

Sibeli Zaninelli

Senior Manager, Customer Relationship Center

Broadridge achieves secure, validated shareholder engagement and deeper investor insights with Verint Systems

Broadridge

Richard J. Daly

CEO

BT Business Sales achieves 7% higher revenue per call and 70-second faster handling with Verint Systems' Impact 360

BT Business Sales

Beatriz Butsana Sita

Director, BT Business Sales

Budget Insurance Services achieves faster call retrieval, better customer service and increased renewals with Verint Systems' Impact 360

Budget Insurance Services

Nick Edwards

Senior Manager Renewals

Bullhorn achieves 96% staffing adherence and 96% CSAT with Verint Monet Workforce Management (Verint Systems)

Bullhorn

JR Stricker

Senior Vice President of Support

BVG (Berliner Verkehrsbetriebe) achieves safer buses and reduced vandalism with Verint Systems' mobile video solutions

BVG

Burkhard Eberwein

Head of Vehicle Management (Bus) Department

Cancer Research UK Community Improves Quality of Life

Cancer Research UK

Sarah Wilson

Community Manager

Capita boosts customer satisfaction to 90% and increases NPS by 40 points with Verint Systems' Work Manager

Capita

Capitec Bank achieves faster scheduling and better in-branch customer experience with Verint Systems' Workforce Management

Capitec Bank

Karl Senekal

Forecasting and Scheduling Technology Team Leader

Capitec Bank Reduces Manager Scheduling Time from Four Hours to 15 Minutes per Week

Capitec Bank

Piet Potgieter

Delivery Lead

Carlson Craft achieves lower costs, better scheduling, and improved customer service with Verint Systems' Impact 360 Workforce Optimization

Carlson Craft

Brenda Crosby

Customer Interaction Business Analyst, Carlson Craft

Carnival Cruise Line achieves improved first-contact resolution and higher guest satisfaction with Verint Systems Enterprise Feedback Management (IVR Channel)

Carnival Cruise Line

Brandon Roundtree

Manager, Commercial Reporting & Analysis

Catalina Express achieves higher service levels and faster answers with Verint Systems' Workforce Management Professional

Catalina Express

Steven Jones

Workforce Manager

Chartered Institute of Personnel and Development achieves a thriving online community of 145,000 members with Verint Systems' Verint Community

Chartered Institute of Personnel and Development

Steve Bridger

Community Manager

Cherwell Software achieves a seamless support community and community-driven mApp marketplace with Verint Systems (Telligent)

Cherwell Software

Jason Turner

Corporate Web Development Manager

Citizen Watch achieves rapid e-commerce growth and improved digital customer experience with Verint Systems' Digital Experience solution

Citizen Watch

Barbara Garces

Chief Digital Officer

Citizens and Farmers (C&F) Bank achieves faster investigations and stronger security with Verint Systems

Citizens and Farmers (C&F) Bank

Dollie Kelly

Vice President and Security and Retail Operations

Citizens Energy Group achieves faster customer insights and improved digital experience with Verint Systems

Citizens Energy Group

Barbara Garces

Chief Digital Officer

City of Guayaquil boosts public safety and scalable surveillance with Verint Systems' Enterprise VMS

City of Guayaquil

Cesar Lopez

General Manager, Union Electrica Ecuador

City of Hamilton achieves consistent, multi-channel resident service delivery with Verint Systems

City of Hamilton

Cindy Mercanti

Director, Customer Service, POA, and Financial Integration

City of Niterói achieves significant crime reduction and faster emergency response with Verint Systems

City of Niterói

Rodrigo Neves

Mayor

City of Rochester manages COVID-19 call-volume surge and shifts to remote services with Verint Systems

City of Rochester

Arleen Hyland

311 Call Center Manager

City of San Antonio achieves enhanced omnichannel citizen engagement with Verint Systems

City of San Antonio

Louise Craig

Experience Architect, Information Technology Service Department

City of Surat achieves proactive citywide surveillance and real-time situational awareness with Verint Systems

City of Surat

Rakesh Asthana

Police Commissioner

Co-operative Financial Services achieves 70% rise in customer satisfaction and improved contact centre performance with Verint Systems Impact 360

Co-operative Financial Services

Ann Marie Stagg

Head Of Insurance Services

Cognizant Elevates Customer Experience for One of the World’s Largest Athletic Footwear and Apparel Brands

Cognizant

Mani Sareen

Interaction Analytics Head

Comerica boosts mobile banking satisfaction by 5 points with Verint Systems

Comerica

Kristy Brandon

SVP of eBanking Retail Products

Commerce Bank achieves resilient, optimized contact center operations and a 7% customer satisfaction gain with Verint Systems' Workforce Engagement

Commerce Bank

Gary Haworth

Manager of Contact Center, Workforce Management, Quality and Training

Comparis modernizes customer engagement with Verint Systems

Comparis

Dominic Stöcklin

Head of Social Media

Connex achieves 20%+ ROI and reduces 3,000 calls/month with Verint Systems

Connex

Jay Kunarathnam

Chief Operating Officer

Consulta (South African CX consultancy) achieves real-time, multichannel voice-of-the-customer insights and new revenue streams with Verint Systems' Enterprise Feedback Management

Consulta

Ruan van Niekerk

Senior Systems Engineer

Continuum Global Solutions boosts remote agent productivity 11% and recovers $3M with Verint Systems' Desktop & Process Analytics

Continuum

Dan Carbonnell

Vice President and Chief Information Security Officer

How a Credit Union Reduced Abandon Rates and Improved the Member Experience

Credit Union of Colorado

Laura Reinhold

Member Service Contact Center Manager

Criminal Justice Agency achieves enhanced surveillance, faster investigations, and improved operational efficiency with Verint Systems' Enterprise Video Management Software and Media Recorder

Criminal Justice Agency

Cruise Line Operator boosts agent adherence and sales with Verint Systems' Impact 360 Workforce Optimization

Cruise Line Operator

DAMART boosts cross‑sales 300% and reduces service calls with Verint Systems' Impact 360

DAMART

Graeme Hall

Head of Customer Services

Danish State Railway (DSB) achieves 60% sales and service improvement with Verint Systems' Impact 360 Quality Monitoring

Danish State Railway (DSB)

Anne Lise Bach Sørensen

Contact Centre Manager

DAS achieves major cost savings and improved one-call resolution with Verint Systems' Impact 360 Speech Analytics

DAS

Anita Yandell Jones

Operational Solutions Manager

DB Vertrieb GmbH Uses Verint to Increase the User-Friendliness of Its Website and Improve Issue Detection

DB Vertrieb

Dimitri Penner

Conversion Optimizer

de Volksbank achieves rapid customer-satisfaction gains with Verint Systems' Knowledge Management

de Volksbank

Ben Roosenthaler

Product Owner of the CRM System

Defacto.Call Center & Dialog reduces call volume and cuts costs with Verint Systems' Impact 360 Speech Analytics

Defacto.Call Center & Dialog

Gerald Schreiber

Managing Partner

Delta Community Credit Union achieves faster fraud detection and improved ATM/branch security with Verint Systems' Nextiva IP Video Solution

Delta Community Credit Union

Gail Ruppersburg

Physical Security Specialist of Properties and Facilities, Delta Community Credit Union

Delta Community Credit Union achieves modernized IP video security and enhanced fraud prevention with Verint Systems

Delta Community Credit Union

Kim Hodgkin

Corporate Security Manager

DenizBank achieves 100% call evaluation and boosts quality, sales and retention with Verint Systems

DenizBank

Altuğ Merhap

Director

Detroit Metro Airport achieves 15-minute incident resolution and reduces costly shutdowns with Verint Systems

Detroit Metro Airport

Eastern Michigan University achieves enhanced campus security and faster incident response with Verint Systems

Eastern Michigan University

Greg O’Dell

Chief of Police Department

Eastman Chemical Company achieves scalable, centralized IP video surveillance and faster incident response with Verint Systems

Eastman Chemical Company

Kirk Jones

Security Technologist

Ecotricity cuts admin time 67% and boosts adherence with Verint Systems' Workforce Management Professional for Salesforce

Ecotricity

Nick Benzie

Resource Planning & Reporting Manager

Elavon achieves retention of nearly 600 merchant accounts (~$1.7M revenue) with Verint Systems' Speech Analytics

Elavon

Roman Trebon

Business Review Manager, Speech Analytics

Elkjop achieves a unified omnichannel customer experience and faster, personalised service with Verint Systems

Elkjop

Tobias Zackrisson

Business Development Manager

EMC achieves scalable, centrally managed video surveillance and up to 10:1 cost savings with Verint Systems

EMC

Dan Fitzgerald

Vice President, Global Real Estate and Facilities

Envera Systems achieves 10% higher adherence and 25% less overtime with Verint Systems' Workforce Management

Envera Systems

Equiniti achieves 24/7 responsive omni-channel self-service and improved customer experience with Verint Systems

Equiniti

European Asset Management Company achieves MiFID II compliance and accelerated call retrieval with Verint Systems

European Asset Management Company

Eventbrite Fosters Raving Fans with Verint Messaging

Eventbrite

Megan Millet

Social Support Program Manager

Everise achieves scalable, compliant CX and workflow optimization with Verint Systems

Everise

Ganapathy Subramaniyan

Chief Information Officer

Financial Institution - Customer Case Study

Financial Institution

First Horizon achieves an 80% reduction in staff overtime and improved customer experience with Verint Systems' Workforce Management

First Horizon

Ben Hopper

SVP, Head of Strategy

First Interstate Bank achieves reduced fraud and streamlined investigations with Verint Systems

First Interstate Bank

Justin Svec

Corporate Security Manager

FNB Evaluates 14 Times More Interactions using Verint Quality Bot

First National Bank

Adrienne Bewsher

Business Solutions Manager

Five9 achieves best-in-class cloud contact center and workforce optimization with Verint Systems

Five9

Luis Santo Domingo

Vice President, Sales and Partner Operations

Florius boosts NPS, FCR and CSAT with Verint Systems' Speech Analytics and Real-Time Agent Assist

Florius

Deliane Schimmel

Manager Advice and Service

Forca achieves improved customer experience and fewer repeat enquiries with Verint Systems Speech Analytics

Forca

Nicholas H.S. Reim

Head of Digital Business Development

Fortune 500 Business Services Company achieves $51M+ in avoided losses and uncovers 35% more fraud with Verint Adaptive Fraud (Verint Systems)

Fortune 500 Business Services Company

Fortune 500 Financial Services Firm automates Customer Sentiment Index and reduces repeat calls with Verint Systems' Speech Analytics

Fortune 500 Financial Services Firm

Fortune 500 Property and Casualty Insurer achieves 40% call volume reduction and 3% first-contact resolution improvement with Verint Systems

Fortune 500 Property and Casualty Insurer

How automation inspired Freshly’s rethink of CX delivery in 2021

Freshly

Megan Merrick

Associate Director, Innovation and Brand Experience

General Dynamics Information Technology boosts capacity and cuts contact-center staffing 30% with Verint Systems

General Dynamics Information Technology

Ravi Rampersad

Telecom Engineer

Georgia Aquarium achieves staffing efficiency and superior guest experiences with Verint Systems

Georgia Aquarium

Beach Clark

Vice President of Information Technology

Global Financial Services and Technology Company achieves 75% reduction in fraudulent IVR access with Verint Adaptive Fraud (Verint Systems)

Global Financial Services and Technology Company

Global Investment Management Organization achieves 50% reduction in idle time and 15% headcount reduction with Verint Systems' Workforce Engagement solution

Global Investment Management Organization

Global Sports Betting & iGaming Firm Hits the Jackpot with Verint and Sabio

Global Sports Betting & iGaming Firm

Global Technology Company achieves near-real-time HR insights and streamlined HR operations with Verint Systems' Enterprise Feedback Management™

Global Technology Company

Global Travel Leader achieves improved CX and KPIs with Verint Systems' Experience Management

Global Travel Leader

GNC achieves faster digital issue resolution and handles a surge in online orders with Verint Systems

GNC

Chadwick Hamby

Senior Director of Ecommerce

GreenShield Improves Agent and Customer Experience with Verint Callback

GreenShield

Brandon Emms

Manager of Workforce Management

Group Elite achieves global modernization and customer engagement excellence with Verint Systems

Group Elite

Shane Maguiness

Vice President of Global Partner Development

Luxury Department Store Increases Footfall with Enhanced Appointment Booking

Group of Luxury Department

Grow Financial Federal Credit Union achieves $160K+ cost savings and improved member service with Verint Systems' Branch Workforce Management

Grow Financial Federal Credit Union

Joe Rosado

Vice President, Real Estate Lending

The Guardian Life Insurance Company of America achieves 20% back‑office productivity gains and 30% less overtime with Verint Systems' Enterprise Workforce Management on AWS

Guardian Life

Scott Boyd

Director of Workforce Planning

Guild of Sommeliers achieves an interactive global knowledge hub for sommelier education and networking with Verint Systems

Guild of Sommeliers

Geoff Kruth

COO

Harel Group achieves real-time customer insights and streamlined contact-centre performance with Verint Systems

Harel Group

Tami Grossman

Vice President of Customer Service

HCF achieves improved customer service and operational efficiency with Verint Systems

HCF

Belinda Sproule

Call Centre Manager

Hearing First achieves an engaged Community of Practice for listening and spoken-language professionals with Verint Systems

Hearing First

Teresa H. Caraway

Chief Executive Officer

Her Majesty's Revenue & Customs achieves improved first-call resolution and compliance with Verint Systems' Impact 360

Her Majesty's Revenue and Customs

Keiron Sanders

Deputy Director, Planning & Resources

Heritage Trust Federal Credit Union achieves 50% improved agent performance and 100% call‑recording compliance with Verint Systems Impact 360 IP Recording

Heritage Trust Federal Credit Union

Ariel Smith

Network Services Manager, Information Technology

Hg (private equity investor) achieves portfolio-wide real-time collaboration and innovation with Verint Systems (Verint Community)

Hg

Jess Greenhalgh

Head of Community and Portfolio Engagement

Hg Turns Community Program into a C-level Strategic Asset to Increase Portfolio Value

Hg

Parker Rose Muir

Portfolio Engagement Specialist

Higher Education Institution - Customer Case Study

Higher Education Institution

HomeServe reduces customer effort and repeat calls with Verint Systems' Speech Analytics

HomeServe

Alison Hanson

Director of Contact Centre Strategy

HomeServe Delivers Exceptional CX and Identifies Call Reduction Opportunities of 13% with Verint

HomeServe

Kieron Homer

Head of Business Change & Anaylsis

HSBC Mexico achieves improved agent performance and reduced costs with Verint Systems' Impact 360

HSBC Mexico

Francisco Diaz

Contact Center Director

Human Services Agency of San Francisco achieves accurate forecasting and streamlined scheduling with Verint Systems' Workforce Management Professional

Human Services Agency of San Francisco

Taninha Ferreira

Operational Manager

Cruising Towards a Seamless Customer Journey with Verint Workforce Management

Hurtigruten Group

Manas Vyas

Workforce Planning Manager

IAG achieves 50% digital interactions and 18% fewer calls with Verint Systems

IAG

Nicole Shobrook

Executive Manager of Digital

ibex cuts applicant review time by 40% and accelerates speed-to-hire with Verint Systems' Intelligent Interviewing

Ibex

Ray Graversen

Platform and Analytics Manager

Industrial Gas Supplier achieves reduced call volume and improved customer satisfaction with Verint Systems

Industrial Gas Supplier

ING Direct Canada achieves $400,000 savings and retains over 50% of at‑risk customers with Verint Systems' Impact 360 Speech Analytics

ING Direct Canada

David Archard

Head of Analytics and Quality Assurance

Kentucky Exposition Center achieves scalable 24x7 video surveillance and rapid incident response with Verint Systems' Nextiva

Kentucky Exposition Center

Alicia Montgomery Dunlap

Information Systems Manager

Knology doubles contact-center revenue and saves $1M annually with Verint Systems' Impact 360 Workforce Optimization

Knology

Scott Evenson

Director Of Customer Care Operations

L'Oréal Paris achieves 20% higher online customer satisfaction and 75% more opt-ins with Verint Systems' Predictive Experience

L’Oreal Paris

Annamarie Bermundo

Assistant Vice President of Digital and CRM Platforms

Large American Public Safety Services Provider achieves faster, more accurate staff scheduling and reduced overtime with Verint Systems

Large American Public Safety Services Provider

Top 5 U.S. Bank Dramatically Reduces Customer Wait Time with Verint Queue Management

Large Retail Bank

Largest Non-Profit Health Insurance Company achieves $1.25M in savings and 16% productivity improvement with Verint Systems

Largest Non-Profit Health Insurance Company

Leading Digital Financial Services Company achieves 13% productivity gain, 10% less idle time and 25–60% backlog reduction with Verint Systems' Operations Visualizer

Leading Digital Financial Services Company

Leading Document Technology and Services Company achieves a unified global knowledge base and reduced maintenance with Verint Systems' Knowledge Management

Leading Document Technology and Services Company

A Financial Services Company Delivers for Its Customers with Verint IVA

Leading Financial Services Company

Leading Full-Service Bank Invests in Innovating the Customer Experience

Leading Full-Service Bank

Leading Global Health and Pharmaceutical Company achieves 24/7 empathetic diabetes support and 44% registration assistance with Verint Systems' Intelligent Virtual Assistant

Leading Global Health and Pharmaceutical Company

Leading Global Telecommunications Operating Company achieves improved customer experience and contact-center performance with Verint Systems

Leading Global Telecommunications Operating Company

Leading Grocery and General Merchandising Retailer - Customer Case Study

Leading Grocery and General Merchandising Retailer

Leading Home Repair and Maintenance Provider achieves 94% customer satisfaction and 50% reduction in training time with Verint Systems

Leading Home Repair and Maintenance Provider

Leading Innovative Prescription Benefit Management Provider achieves $200,000/month savings and inventory stability with Verint Systems

Leading Innovative Prescription Benefit Management Provider

Leading Insurance Company Achieves 23 Percent Increase in Operational Productivity with Verint

Leading Insurance Company

Leading International University Dramatically Improves Student Experience at Its Student Hubs

Leading International University

Leading Life Insurance Company achieves 97.9% IVA containment and 19% call reduction with Verint Systems' Intelligent Virtual Assistant

Leading Life Insurance Company

Marketing Solutions Provider Reimagines Multichannel Customer Service with Verint Open Platform

Leading Marketing Solutions Company

Leading Media Company achieves higher customer satisfaction and accurate staffing with Verint Systems' Workforce Optimization

Leading Media Company

Verint TimeFlex Bot Helps a Leading Member Services Organization Empower Employees to Drive Business Outcomes

Leading Member Services Organization

Leading Multinational Insurance Company doubles online premium conversion and saves seven‑figure costs with Verint Systems' Engagement Management

Leading Multinational Insurance Company

Leading Mutual Life Insurer achieves 60% faster service delivery and full ROI in under one year with Verint Systems

Leading Mutual Life Insurer

A National Banking Group Improves the Cost to Income Ratio to 46% With Verint

Leading National Banking Group

Leading Not-For-Profit Health Plan achieves 3% reduction in repeat calls and higher customer satisfaction with Verint Systems

Leading Not-For-Profit Health Plan

Leading Personal Lines Insurer achieves 60% reduction in live calls, over $1M savings and top‑quartile customer service with Verint Systems

Leading Personal Lines Insurer

Leading Private Education Provider Company achieves 5–15% productivity gains and 11% back-office headcount reduction with Verint Systems

Leading Private Education Provider Company

Leading Public Research University Increases Capacity to Serve Students at Its Student Hubs by 10.5%

Leading Public Research University

Leading Specialist Financial Services Provider achieves MiFID II compliance across the trading floor with Verint Systems

Leading Specialist Financial Services Provider

Verint TimeFlex Bot Provides an Unprecedented Level of Schedule Flexibility for Telco Company’s Employees

Leading Telecommunications Company

Leading Travel & Transportation Company achieves $4.5M+ pandemic revenue and 5% CSAT lift with Verint Systems' Intelligent Virtual Assistant

Leading Travel &Transportation Company

Helping a Leading Travel Company During Unprecedented Times A COVID-19 Response Success Story

Leading Travel Company

Leading Utility Company achieves crisis-ready CX and real-time agent support with Verint Systems

Leading Utility Company

LeasePlan USA achieves 98% quality scores and consistent customer service with Verint Systems' Impact 360 Quality Monitoring

LeasePlan USA

Ann Jordan

Director Of Learning & Development

Leeds City Council achieves penny‑per‑survey costs and real‑time customer insight with Verint Systems

Leeds City Council

Alec Maycock

Contact Centre Manager

Legal & General achieves 23.7 FTE savings and improved operational efficiency with Verint Systems' Operations Manager

Legal & General

Tom Duffy

Operational Planning Team

LetsGetChecked achieves accurate, agile contact-center staffing with Verint Systems' Workforce Management Professional

LetsGetChecked

Adam O’Rourke

Workforce Optimization Manager

Liberty Bank and Trust achieves enhanced asset protection and faster investigations with Verint Systems' Enterprise Video Management Software

Liberty Bank and Trust

Aaron McDonald

Assistant vice president and Director of corporate security

LifeCare Assurance Company achieves 7% error reduction and improved call quality with Verint Systems' Impact 360 Recording

LifeCare Assurance Company

Jim Rogers

Vice President And Chief Information Officer

Lindner Hotels AG boosts bookings and annual sales with Verint Systems' Impact 360 Quality Monitoring

Lindner Hotels AG

Gunnar von Hagen

Head of Operations & Central Project Management

Logica achieves a 30% productivity boost and 90%+ first-call resolution with Verint Systems' Impact 360 Workforce Management

Logica

Huw Williams

Global WFO & Contact Centre Design Consultant

Luxury Fashion Retailer Increases Sales and Customer Retention with In-Store and Video Appointments

Luxury Fashion Retailer

Macmillan Cancer Support achieves 24/7 global peer support with Verint Systems

Macmillan Cancer Support

Laura Goss

Online Community Manager

Maincom Telemarketing Services achieves 30% quality improvement and more objective, effective coaching with Verint Systems' Impact 360 Quality Monitoring

Maincom Telemarketing Services

Markus Rebitzky

Chief Executive Officer

A Major U.S. Airport achieves enhanced situational awareness and integrated surveillance with Verint Systems

Major U.S. Airport

Major UK Energy Company achieves 30% productivity improvement and reduced overtime with Verint Systems' Work Manager

Major UK Energy Company

Malomatia achieves scalable e‑Government and manages 200% call‑volume surge with Verint Systems

Malomatia

Ashish Kohli

Contact Center Operations

Mayo Clinic achieves centralized, proactive security across 1,000 cameras with Verint Systems' Nextiva

Mayo Clinic

Serguei Novitsky

Mayo Clinic

McMaster University achieves cost-effective, collaborative medical training and improved clinical care with Verint Systems

McMaster University

Anthony J. Levinson

Associate Professor and Director of the Division of e-Learning Innovation

METCAD 9-1-1 achieves state-mandated 9-1-1 recording compliance and faster incident reconstruction with Verint Systems

METCAD 9-1-1

Greg Abbott

Deputy Director

Reducing Cost Per Contact by 50% with Verint Messaging

Meyer Group

Tanya Geekie

Head of Customer Experience

Micro Focus achieves improved self-help and support efficiency with Verint Systems' Verint Community

Micro Focus

Raquel Winkler

Community Manager

MIDFLORIDA Credit Union achieves improved staffing accuracy and branch operational efficiency with Verint Systems' Strategic Desktop and Process Analytics

MIDFLORIDA Credit Union

Michael Cheeseman

SVP Business Intelligence

Minneapolis-St. Paul Metropolitan Council improves onboard security and incident response with Verint Systems' Verint Transit

Minneapolis/St. Paul Metropolitan Council

Peter Bell

Chair, Metropolitan Council

Mohegan Sun achieves 100% recording coverage and faster, more effective investigations with Verint Systems

Mohegan Sun

Mica Millbach

Security Technology Manager and Information Security Manager

Verint Helps Motability Drive to an Agile and Engaging Future

Motability Operations

Josie Phillips

Speech Analyst

Mphasis Leverages Best-of-Breed Verint Analytics and Insights Solutions to Help a Leading U.S. Healthcare Provider Improve Employee Productivity

Mphasis

Rajat Gupta

SVP & Head, Global Delivery, NextOps Portfolio

MSC Industrial Supply Co. achieves top‑quartile CSAT and operational resilience with Verint Systems' Workforce Engagement solutions

MSC Industrial Supply Co.

Gail Magdowski

Senior Manager, Customer Care Workforce Optimization

Multinational Financial Services Company achieves 60% reduced AHT and 10-point customer satisfaction uplift with Verint Systems

Multinational Financial Services Company

Multinational Insurance Company Supports Flexible Working with Verint TimeFlex Bot

Multinational Insurance Company

Multinational Networking Company achieves $300M+ annual cost savings and major support-case reductions with Verint Systems' Enterprise Feedback Management

Multinational Networking Company

NASA Improves Visitor Website Experience via Qualitative Insights from Verint

NASA

National Bank of Commerce achieves comprehensive surveillance and faster investigations with Verint Systems' EdgeVMS

National Bank of Commerce

Troy Lambert

Assistant Vice President, EServices Director

National Healthcare Leader reduces patient wait times by 18% and lowers abandonment with Verint Systems' Workforce Optimization

National Healthcare Company

National Telecom Puts Verint Open Platform to Work to Reduce Talk Time and Improve Customer Satisfaction While Supporting Self-Service Channel Shift

National Telecom Public Company

Nationale‑Nederlanden achieves rapid, productive growth and greater agility with Verint Systems' Cloud Workforce Management

Nationale Nederlanden

Guus Genuit

Senior Manager

Nationale Nederlanden achieves 105% effectiveness and 70% efficiency with Verint Systems

Nationale Nederlanden

Xander van der Poel

Change Manager

Navitor achieves nearly 10% higher service levels and slashes quality-monitoring time and costs with Verint Systems' Impact 360 Workforce Optimization

Navitor

Cory Gallagher

Customer Service Department Manager

Navy Federal Credit Union Unifies Departments with Centralized Workforce Management

Navy Federal Credit Union

Jeff Bretana

Manager of the Real Estate Lending Workforce Optimization Team

Nedbank achieves four-fold contact-centre growth, improved sales and staff retention with Verint Systems' Impact 360 Workforce Management

Nedbank

Dawie Van Der Merwe

Head of Workforce Optimisation, Nedbank

Neopost boosts customer experience and lifts contact‑centre productivity 30% with Verint Systems' Impact 360

Neopost

Warren Tait

Customer Service Director, Neopost

New York Life Insurance Company achieves sharply reduced attrition and improved productivity with Verint Systems' Impact 360

New York Life Insurance Company

Gian Brackin

New York Life

New York Life Insurance Company achieves 400,000 fewer annual contact center calls and 40% QA savings with Verint Systems

New York Life Insurance Company

Alex Richwagen

Corporate Vice President, Analytics

NHS Business Services Authority achieves 29% identified capacity and faster turnaround with Verint Systems' Work Manager

NHS Business Services Authority

Theresa Britton

Head of Service – Pensions

Nielsen IQ Executes Surveys 35% Faster with Verint Open Platform

Nielsen IQ

Ivan Serrano

Survey Hub Leader

Ninety One achieves unified compliance recording and operational assurance with Verint Systems' Financial Compliance solution

Ninety One

Marius Van Tonder

Global Infrastructure Manager

Nordic Semiconductor achieves streamlined support and increased public community engagement with Verint Systems' Telligent platform

Nordic Semiconductor

Eivind Sivertsen

Online Presence Manager

North Lanarkshire Council achieves digital-first customer service transformation and £785,000 annual savings with Verint Systems

North Lanarkshire Council

Peter Tolland

Chief Information Manager

Norwich Union Life Direct achieves 28% sales growth and reduced attrition with Verint Systems' Impact 360 Workforce Management

Norwich Union Life Direct

Adrian Hawes

Head of Workforce Management & Telephony

NOS Increases NPS by 61% and Agent Productivity by 40% Using Verint Messaging

NOS

Gabriel Cruz

Head of Social Media Team

NWN Corporation achieves scalable, simplified customer engagement and improved operational efficiency with Verint Systems

NWN Corporation

Kevin Basden

Contact Center Offering Lead

OFI Asset Management achieves MiFID II compliance and streamlined communications with Verint Financial Compliance (Verint Systems)

OFI Asset Management

Julien Bianchin

Infrastructure and Operations Manager

Olympus builds a 410,000-member thriving community and boosts brand loyalty with Verint Systems

Olympus

Ana Maria Albert

Community Manager

Omnicell achieves optimized agent schedules and increased staff productivity with Verint Systems' Workforce Management Professional

Omnicell

Crystal Fry

Workforce Optimization Analyst

Orange County’s Credit Union (OCCU) achieves $25K savings, 5% improved service and sub‑1‑year ROI with Verint Systems' Workforce Management Professional

Orange County’s Credit Union

Pharmacy Benefits Management Company achieves $25M projected annual savings and streamlined multi-site scheduling with Verint Systems' Back-Office Workforce Optimization

Pharmacy Benefits Management Company

Pitney Bowes achieves 5% higher first-call resolution and 13% increase in support revenue with Verint Systems' Impact 360

Pitney Bowes

Jodi McBride

National Training Manager

PlumChoice boosts first-contact resolution to 70% and cuts handle time with Verint Systems' Workforce Optimization

PlumChoice

Jaymee Gerard

Operations Business Analyst

PNC Bank doubles part‑time staffing and boosts customer satisfaction with Verint Systems' Impact 360

PNC Bank

Tom Hunley

Chief Operating Officer of Branch Banking

Port of Galveston achieves enhanced 24/7 security and faster threat response with Verint Systems' Networked Video Solution

Port of Galveston

Steve Cernak

Port Director

PREMIER Bankcard Delivers Premier Customer Experiences

Premier Bankcard

Nicole Garber

Director of Customer Experience & Process Innovation

Price Chopper achieves faster video retrieval and stronger loss prevention with Verint Systems

Price Chopper

John Neuberger

Director of Loss Prevention

Redstone Federal Credit Union achieves enhanced fraud prevention and court-ready video evidence with Verint Systems

Redstone Federal Credit Union

Jonathan Kirby

Physical Security Manager

Reducing Reoffending Partnership Saves £250,000 Annually using eg Operational Intelligence from Verint

Reducing Reoffending Partnership

Ian Gibson

Director of Business Services

Region of Waterloo achieves streamlined citizen service and handles nearly 400,000 annual interactions with Verint Systems

Region of Waterloo

Sheri Markle

Manager, Service First Call Centre

Regional Chartered Bank achieves centralized surveillance and stronger fraud prevention with Verint Systems

Regional Chartered Bank

Regions Financial Corporation achieves a 14% customer satisfaction boost and double-digit employee retention gains with Verint Systems' Workforce Management for Branch solution

Regions Financial Corporation

Jason Epstein

Executive Vice President of Sales, Service, and Performance Management

Riyad Bank achieves significant customer experience gains and 50% faster loan processing with Verint Systems

Riyad Bank

Peter Halsor

Chief Customer Experience Officer

Riyad Bank achieves 25% NPS increase with Verint Systems

Riyad Bank

Khalid Alkhudair

Chief Executive Officer

Road Scholar achieves increased participant engagement and community growth with Verint Systems' Verint Community

Road Scholar

Mark Fagiano

Digital Channel Director

Royal & SunAlliance achieves paperless, fully recorded contact-centre operations with Verint Systems

Royal & SunAlliance

Jo Pinhorne

Contact Centre Systems Consultant

Royal College of Physicians achieves higher physician response rates and real-time actionable intelligence with Verint Systems' Enterprise Feedback Management

Royal College of Physicians

Nina Newberry

Medical Workforce Manager

RSA achieves 40% backlog reduction and 20% capacity lift with Verint Systems (Verint Work Manager)

RSA

Rebecca Henry

Operations Director

rue21 achieves 17-point NPS lift and 72% BOPIS growth with Verint Systems' Experience Management

rue21

RWS achieves scalable global freelance engagement and increased brand trust with Verint Systems’ Verint Community

RWS

Lennert Fransen

Community Coordinator

RWS Community Grows Active Members by 224% in Nine Months

RWS

Georgiana Iancu

Community Manager

Sage North America (Sage Software) achieves consistent, enterprise‑wide customer service and calibrated quality monitoring with Verint Systems' Impact 360

Sage Software

Amy Flaxel

Director, Training and Development, Customer Support, Sage Business Solutions

Sage Software achieves major cost savings and 20,000+ daily visits with Verint Community (Verint Systems)

Sage Software

Derek Vink

Manager, Online Communities

Verint Voice of the Customer Solutions Help Saint Louis University Make More Meaningful Connections with Students and Staff

Saint Louis University

Laura Geiser

Assistant Vice President, Brand Management

Saudi Arabian Bank achieves reduced costs and stronger compliance with Verint Systems' Financial Compliance solution

Saudi Arabian Bank

Scicom (MSC) Berhad achieves reduced costs and improved customer service with Verint Systems' Witness Actionable Solutions

Scicom MSC Berhad

Leo Ariyanayakam

Chief Executive Officer

Securex Increases Schedule Adherence from 67% to 99% in One Year with Verint

Securex

Lieve Huygens

Customer Care Director

Securitas Direct achieves real-time customer insight and rapid issue resolution with Verint Systems' Impact 360 Speech Analytics

Securitas Direct

José Luis Martin

Chief Information Officer

Serco Improves Agent Schedule Flexibility and Reduces Attrition with Verint TimeFlex Bot

Serco

Skye Jacometti

Workforce Management Governance Committee Chairperson

SF311 achieves rapid remote-work enablement and stronger public self‑service with Verint Systems' Engagement Management Professional

SF311

Home/Sheffield Council Improved CX with Verint for Citizen Engagement Sheffield Council Drives Savings and Improved CX with Verint for Citizen Engagement

Sheffield City Council

Simon Gunnell

Operational Manager

Shoe Carnival Revolutionizes Customer Experience

Shoe Carnival

David Hudspeth

Manager of Customer Service and Fulfillment

ShoreBank achieves improved branch efficiency and increased sales with Verint Systems' Impact 360

ShoreBank

Paul Navarrete

Manager Of Customer Experience

Siemens Business Services (SBS) achieves significant cost reduction and optimized global workforce scheduling with Verint Systems' Impact 360 Workforce Management

Siemens Business Services (SBS)

Gerhard Kress

Service Desk Director, Production Support

Sky Deutschland achieves over 70% customer satisfaction with Verint Systems' Knowledge Management

Sky Deutschland

Robert Wiedemer

Head of eCare Help

SNS Bank achieves rapid customer satisfaction gains and consistent answers with Verint Systems' Knowledge Management

SNS Bank

Ben Roosenthaler

Product Owner of the CRM System

Sound Communications achieves contact center efficiency and regulatory compliance with Verint Systems

Sound Communications

Darin Cooper

President and Chief Technology Officer

South Staffordshire District Council Digitizes and Automates Services with Verint

South Staffordshire District Council

Andy Hoare

Assistant Director of Business Transformation and Digital Technology

Stanley Black & Decker achieves 20% greater contact center capacity and 15% improved schedule adherence with Verint Systems

Stanley Black & Decker

Samantha Thompson

StarTek achieves 10–20% productivity gains and significant cost savings with Verint Systems' Impact 360

STARTEK

Joy Martens

Director Client Services

STARTEK achieves automated call analysis and improved customer experience with Verint Systems' Speech Analytics

STARTEK

Abhinandan Jain

Chief Digital Officer

State Social Services Agency achieves $4M+ annual FTE savings and improved citizen experience with Verint Systems

State Social Services Agency

Suncorp achieves increased self-service adoption and reduced call volumes with Verint Systems' Intelligent Virtual Assistant

Suncorp

SunTrust Banks achieves 500% ROI and 200%+ increase in sales per FTE with Verint Systems

SunTrust Banks

Jane Barringer

Senior Vice President

Sur La Table Optimizes the Customer Journey Across Every Touchpoint with Verint Web & Mobile*

Sur La Table

Rachel Frederick

Vice President and General Manager of Digital Business

Tatra banka achieves optimized 24/7 contact-centre staffing and improved customer service with Verint Systems' Workforce Management

Tatra Banka

Ľuboš Ková

Director

Tech Mahindra Uses Verint Automated Quality Management and Verint Speech Analytics to Elevate Customer Perception and Experience for Bank of Baroda

Tech Mahindra

Jitendra Agnihotri

Head of Delivery

Technology Services Industry Association achieves more than 150% increase in completed survey responses and improved member experience with Verint Systems' Enterprise Feedback Management

Technology Services Industry Association

John Ragsdale

Vice President of Technology Research

Tele2 achieves higher customer and employee satisfaction with Verint Systems' Knowledge Management

Tele2

Ingrid van der Fits

Customer Service Experience Manager

Telecontact achieves optimized scheduling and lower costs with Verint Systems' Impact 360 Workforce Management

Telecontact

Victor Volskiy

General Director

Telefónica O2 Ireland cuts 6,000 calls/month and improves customer experience with Verint Systems' Impact 360 Speech Analytics

Telefónica O2 Ireland

Eibhlin Payne

Head of Customer Care

Test-Aankoop achieves a Europe-wide collaborative, interactive community and richer customer insight with Verint Systems' Verint Community

Test-Aankoop

Bram Vermeire

IT Manager

Texas Department of Criminal Justice achieves faster, more reliable OIMS performance with Verint Systems' Impact 360 Desktop and Process Analytics

Texas Department of Criminal Justice

Melvin Neely

Deputy Director – Information Technology Division

Thames Water achieves 100% planning productivity improvement and 97% adherence with Verint Systems' Impact 360 Workforce Management

Thames Water

Will Brown

Head of Planning

The City of Edinburgh Council achieves 85% citizen satisfaction and 30% online self-service adoption with Verint Systems

The City of Edinburgh Council

Nicola Harvey

Head of Customer & Digital Services

The Football Association (FA) achieves 1,150% membership growth and a thriving social community with Verint Systems' Community platform

The Football Association (FA)

Tim Bamber

Social Community Officer

How an Insurance Provider Improved the Customer Experience with Callbacks

The General

Allison Garretson

SVP, Operations & Customer Engagement

Verint Community Helps HFMA Improve Engagement, Communications, and Connections for Healthcare Finance Professionals

The Healthcare Finance Members Association (HFMA)

Melanie Binder

Senior Manager, Community and Council Engagement

The Home Depot achieves enterprise-wide loss prevention and remote video monitoring with Verint Systems' Networked Video Solution

The Home Depot

Marvin Ellison

Vice President of Loss Prevention

Building a Personalized Community User Experience

The Institute of Engineering and Technology

Evanna Gale

Content and Engagement Manager

Thermo Fisher Scientific achieves 50% faster survey administration and improved customer feedback with Verint Systems' Enterprise Feedback Management

Thermo Fisher Scientific

Phil Montville

Senior Corporate Commercial Operations Specialist

Empowering Brand Advocates with Verint Community

Thermomix

Zuzana Latanikova

Global Community Manager

Enhancing Customer Experience with Verint Community

Titleist

Mike DePaolo

Team Titleist Manager, Titleist

TMJ, Inc. achieves rapid, data-driven voice-of-the-customer insights with Verint Systems' Impact 360 Speech Analytics

TMJ, Inc.

Fuyuki Takeuchi

Manager, Quality Development, Business Innovation Division

Top 10 U.S. Retail Bank Transforms Lending Operations with Verint Operations Manager

Top 10 U.S. Retail Bank

Topdanmark achieves 50% fewer repeat calls and 360-degree customer insight with Verint Systems

Topdanmark

Jens Green

Director of Marketing

Tryg achieves a high-performance customer culture and increased sales with Verint Systems' Speech Analytics

Tryg

Ditte Gjørup Larsen

Speech Analyst

Multi-Award Winning CX Strategy Helps Tryg Norway Drive Insurance Sales Growth

Tryg

Stefan Årskaug

Speech Analytics Manager

Turnkey Intelligence captures 1M+ fan responses and boosts survey participation with Verint Systems' Enterprise Feedback Management

Turnkey Intelligence

Jaclyn Cranston

Senior Director of Research

Tyler Technologies builds a 50,000-user self-service community and reduces support calls with Verint Systems' Community

Tyler Technologies

Lauri Travis

Community Manager

Tyne Tunnels 2 Limited achieves real-time situational awareness and rapid emergency response with Verint Systems

Tyne Tunnels 2 Limited

Hanson Pottinger

Technical Manager

U-Haul International achieves scalable remote contact centers and hundreds of saved man-hours with Verint Systems

U-Haul International

Joel White

Forecasting Manager

Retailer for U.S. Military Personnel Improves Member Experience with a Focus on Quality, Efficiency, and CX Insights

U.S. Military Personnel Retailer

UGI Utilities achieves improved self-service and reduced call volume with Verint Systems

UGI Utilities

Daniel Adamo

Director, Customer Service

Union Bank achieves dramatic robbery reduction and faster investigations with Verint Systems' Nextiva DVR and Vid-Center

Union Bank

Mike Maloof

Vice President and Director of Corporate Security

United States Army Recruiting Command achieves greater recruiting efficiency and actionable insights with Verint Systems

United States Army Recruiting Command

Michael D. Nelson

Survey Statistician

United Utilities Reduces HR Support Calls by 50 Percent with Verint

United Utilities

Libby Forde

HR Systems Specialist

Urban Science achieves 92.9% NPS improvement with Verint Systems' Enterprise Feedback Management

Urban Science

Randall Tallerico

Chief Marketing Officer

USANA Health Sciences achieves 23% more calls handled and 8% higher service levels with Verint Systems' Impact 360 Workforce Management

USANA Health Sciences

Georgiann Hernandez

Workforce Management Administrator

Van Lanschot Kempen achieves improved security, faster customer service and €100K annual savings with Verint Systems' Passive Voice Biometrics

Van Lanschot Kempen

Martijn Boevink

Manager Client Services

Vega’s Effortless Engagement Customer Engagement on Instagram

Vega

Bridgette Clare

Customer Experience Team Lead

Virgin Mobile achieves faster call handling and a 22% reduction in agent attrition with Verint Systems' Impact 360 Workforce Management

Virgin Mobile

John Elliott

Head Of Customer Operations

Visions Federal Credit Union achieves faster fraud investigations and automated security with Verint Systems

Visions Federal Credit Union

Amie Reilly

Security/BSA Compliance Officer

Vodafone Ireland achieves four-fold ROI and 23% fewer repeat calls with Verint Systems' Impact 360

Vodafone Ireland

Justin Conry

CRM Stems Manager

Transforming the Digital Customer Experience Through Messaging and Automation

Volaris

Hector Espinosa

Content, Social Media and Product Manager, Customer Engagement

VSP Vision Care achieves $3.1M in contact-center savings and 10% staffing reduction with Verint Systems' Impact 360 solution

VSP Vision Care

Dan Salter

Manager of Contact Center Operations

VSP Vision Care saves $3M and boosts customer satisfaction with Verint Systems' Impact 360 Workforce Optimization

VSP Vision Care

Laura Costa

Chief Operating Officer

VTB24 achieves 5% higher service levels and improved workforce scheduling with Verint Systems' Impact 360 Workforce Management

VTB24

Yury Nosenko

Deputy Head of Quality Control and Monitoring

VyStar Credit Union achieves 85% time savings and faster fraud detection with Verint Systems' EdgeVMS

VyStar Credit Union

Kevin Owens

Vice President of Security and Safety

Best-of-Breed Verint CX Automation Helps VyStar Credit Union Boost Member Experience

VyStar Credit Union

Pablo Diaz de Sandi

Vice President, Voice of the Member

Wells Fargo Bank achieves 95–98% forecast accuracy and optimal branch staffing with Verint Systems' Impact 360

Wells Fargo Bank

Bob Chlebowski

Executive Vice President, Distribution Strategies

Wesleyan Delivers Exceptional Customer Experience using Verint eg

Wesleyan

Valda Mills

Underwriting Team Manager

West Sussex County Council achieves 97% productivity and streamlines statutory service delivery with Verint Systems' Operations Manager

West Sussex County Council

Wheatley Group achieves unified omnichannel customer service and faster repairs with Verint Systems

Wheatley Group

How Digital Innovation Helped Whirlpool Create Seamless CX and a Connected Field Team

Whirlpool

Taylor Mumby

Business Manager

Work Entropy achieves rapid, inclusive global hiring with Verint Systems' Intelligent Interviewing

Work Entropy

Andrew Kennedy

Founder and CEO, Head of Culture

Yorkshire Building Society achieves accurate forecasting and reduced overtime with Verint Systems' Impact 360 Workforce Management

Yorkshire Building Society

Greg Thorley

Resource & Planning Coordinator

Yorkshire Water achieves enhanced customer service and compliance with Verint Systems' Impact 360

Yorkshire Water

John Beresford

Senior IT Professional, ICOM Team

Yorkshire Water improves customer experience and cuts repeat calls with Verint Systems' Quality Management

Yorkshire Water