Case Study: Criminal Justice Agency achieves enhanced surveillance, faster investigations, and improved operational efficiency with Verint Systems' Enterprise Video Management Software and Media Recorder

Criminal Justice Agency - Customer Case Study

One of the largest probation departments in the world—serving over 5,000 employees across 50+ locations including juvenile detention centers, residential treatment facilities and field offices—needed to replace an aging analog surveillance system. The agency required reliable forensic-grade video and audio capture, the ability to recreate incidents for investigations, and a single, secure interface to view live and recorded audio/video across its enterprise.

The agency deployed Verint Enterprise Video Management Software together with Verint Media Recorder to provide integrated audio/video recording, unified playback, analytics and health monitoring. The combined solution centralized investigations, enabled audio capture from microphones and intercoms, enforced role-based permissions, and improved uptime and situational awareness—simplifying operations, speeding incident response and exports, boosting officer productivity, and delivering measurable safety and operational efficiencies.

Criminal Justice Agency