Case Study: Multinational Networking Company achieves $300M+ annual cost savings and major support-case reductions with Verint Systems' Enterprise Feedback Management

Multinational Networking Company - Customer Case Study

A multinational networking company known for designing, manufacturing, and distributing networking equipment relied heavily on customer and partner feedback but found its many uncoordinated survey and listening activities were creating customer fatigue, siloed insights, and inefficiencies. These fragmented efforts also uncovered that the company’s website hindered the “ease of doing business,” driving up support case volume and creating a negative customer experience.

The company implemented Verint Enterprise Feedback Management within a 47-person Listening Services Center of Excellence, giving a single, scalable platform used by about 7,500 employees to consolidate feedback, reduce redundant surveys, and run targeted on‑demand follow-ups. This unified approach improved issue resolution and website navigation, enabled many more cases to be resolved online, avoided over 350,000 support cases monthly, scaled listening engagements from a handful to around 200, and contributed to more than $300 million in annual cost savings.