Case Study: VyStar Credit Union achieves 85% time savings and faster fraud detection with Verint Systems' EdgeVMS

VyStar Credit Union - Customer Case Study

VyStar Credit Union, a large member-owned financial institution with more than $7.7 billion in assets and over 625,000 members across dozens of branches and ATMs, needed to modernize its video surveillance. Its legacy system could not meet retention requirements or support a hybrid mix of analog and IP cameras, and VyStar wanted a more secure, analytics-enabled platform that would reduce fraud, cut maintenance complexity, and limit cybersecurity risk.

VyStar deployed Verint EdgeVR together with EdgeVMS Vid‑Center and Op‑Center to centralize management, enable hybrid analog/IP migration, and add analytics and remote diagnostics. The solution improved image quality and uptime, sped up investigations by allowing rapid searches and transaction‑linked video review, and delivered an estimated 85% time savings over manual methods while reducing operational cost and boosting fraud mitigation and ROI.

VyStar Credit Union

Kevin Owens

Vice President of Security and Safety