Case Study: ibex cuts applicant review time by 40% and accelerates speed-to-hire with Verint Systems' Intelligent Interviewing

Global Outsourcing Firm ibex Attracts and Retains Top Talent with Verint

ibex is a global BPO serving retail, ecommerce, healthcare, fintech, utilities and logistics with 34 operations facilities and more than 35,000 employees, handling nearly 200 million customer interactions annually. Facing high contact-center turnover—exacerbated by the Great Resignation—and the need to engage 3–4× more applicants to hit hiring targets, ibex needed a way to improve candidate quality and accelerate speed-to-hire.

ibex deployed Verint Intelligent Interviewing to automate analytics-driven screening and skills assessments (including language, typing/PC basics, and soft skills), conducting over 2,000 candidate assessments monthly across the U.S., Jamaica, Nicaragua and the Philippines. The program reduced applicant review hours by 40%, improved consistency and speed of screening, helped lower contact-center turnover, and enabled plans to integrate ATS and build predictive hiring analytics.

Ibex

Ray Graversen

Platform and Analytics Manager