Case Study: Group Elite achieves global modernization and customer engagement excellence with Verint Systems

Facilitating Change, Modernization, and Customer Engagement Excellence on a Global Scale

Group Elite is a global provider of professional and managed services for contact center, workforce management and compliance solutions, and a strategic Verint partner with 80+ certified professionals supporting cloud, on‑premise and hybrid deployments. The firm specializes in large-scale, complex integrations and helps customers modernize systems and improve usability and ROI — a critical need highlighted by a global financial services client whose incorrect call dispositioning of bankruptcy interactions exposed the company to heavy regulatory fines.

Group Elite uses an outcome-based implementation model, targeted “Quick Win” consulting packages and tools like EliteSync and EliteKeep to drive rapid, measurable value. For the financial services client, Group Elite applied Verint Speech Analytics to identify mis‑coded calls and trigger coaching; the four-week engagement stopped costly errors and delivered roughly $600,000 in annual savings, while Group Elite’s responsive support model ensures fast time to resolution for other customers.

Group Elite

Shane Maguiness

Vice President of Global Partner Development