Case Study: Sur La Table improves customer experience and conversions with Verint Systems' Web & Mobile

Sur La Table Optimizes the Customer Journey Across Every Touchpoint with Verint Web & Mobile*

Sur La Table wanted to improve the customer journey across web and mobile touchpoints while reducing friction and better understanding how customers interacted with new offerings like same-day delivery, order fulfillment, and cooking classes. Using Verint Systems’ Verint Web & Mobile solution, the retailer sought to turn customer feedback into actionable insight to support both new and existing experiences.

Verint Systems helped Sur La Table collect and analyze customer feedback to improve user experience, streamline customer effort, and increase engagement and conversions. The solution also helped the company quickly identify and fix broken processes and prioritize issues more effectively, supporting stronger operational efficiency and better outcomes for acquisition channels where 50% of users are net-new customers.

Sur La Table

Rachel Frederick

Vice President and General Manager of Digital Business