Case Study: Tyler Technologies builds a 50,000-user self-service community and reduces support calls with Verint Systems' Community

Tyler Technologies Simplifies, Automates, and Modernizes Client Engagement

Tyler Technologies is the largest U.S. software company focused exclusively on the public sector, serving more than 15,000 local government offices. As its product portfolio expanded, client call volume surged and leadership needed a scalable way to streamline support, enable self-service, foster peer-to-peer connections, and capture product feedback.

Tyler implemented Verint Community, backed by an executive support council and close implementation partnership, to create a centralized client community. The result: immediate uptake (200 sign-ups at launch) that grew to more than 50,000 users across 46 products, fewer support calls, higher first-call resolution, improved client communication and brand perception, stronger product feedback, and measurable sales growth.

Tyler Technologies

Lauri Travis

Community Manager