Case Study: European Asset Management Company achieves MiFID II compliance and accelerated call retrieval with Verint Systems

European Asset Management Company Enables MiFID II Compliance with Verint

A prestigious European wealth management firm specializing in discretionary asset management and operating across multiple subsidiaries needed to meet strict MiFID II rules to record, retain and monitor all transaction‑related communications across front, middle and back offices. Its legacy recorder only captured SIP‑trunk traffic, leaving internal calls, IM and video unrecorded and making retrieval slow and dependent on IT; the bank therefore sought a comprehensive solution that supported both Cisco UC and Microsoft Skype for Business and could capture every regulated user.

The bank deployed Verint Financial Compliance (formerly Verba) for compliance recording, long‑term archiving and data governance on a recording server and mediation server, with web access for audit and compliance teams. The platform now records voice, IM and video across 500+ endpoints, securely storing more than 27,000 voice calls and 1,800 instant messages per month, enabling MiFID II compliance, faster call retrieval, reduced IT/back‑office workload and resilient virtualized backups across data centers.