Case Study: Leading Member Services Organization achieves lower absences and churn with Verint Systems TimeFlex Bot

Verint TimeFlex Bot Helps a Leading Member Services Organization Empower Employees to Drive Business Outcomes

The Leading Member Services Organization faced challenges with unplanned absences, churn, overtime, and employee scheduling flexibility in its roadside assistance contact center. To address these issues, it implemented Verint Systems’ Verint TimeFlex Bot to give agents more control over their schedules while supporting better retention and work/life balance.

With Verint Systems’ Verint TimeFlex Bot, the organization reduced unplanned leave by 19% within the first month, while also lowering churn and overtime. The solution improved schedule efficiency, helped the company reach part-time hiring goals, supported compliance with workplace legislation, and generated strong employee sentiment around flexibility, mental health, and willingness to stay.