Case Study: RWS achieves scalable global freelance engagement and increased brand trust with Verint Systems’ Verint Community

RWS Increases Brand Trust and Loyalty with Verint Community

RWS is a global language and content company serving more than 4,500 customers and translating billions of words annually. Faced with the challenge of engaging a vast, distributed network of freelance translators, RWS sought a secure, transparent forum where freelancers could collaborate with each other and with RWS, access product support, suggest improvements, and remain in control of community content.

RWS implemented Verint Community—a flexible, customizable platform offering forums, ideas, wikis, videos and integrations with RWS’s development and Salesforce systems, plus instant neural machine translation in 25+ languages. The community now averages 45,000 unique visitors and 135,000 page views per month (with visitor numbers quadrupling over four years), drives ~380 monthly forum posts, boosts brand trust and loyalty, improves admin productivity through codeless development, and delivers high user satisfaction.

RWS

Lennert Fransen

Community Coordinator