Case Study: Grow Financial Federal Credit Union achieves $160K+ cost savings and improved member service with Verint Systems' Branch Workforce Management

Grow Financial Federal Credit Union Improves Staff Scheduling

Grow Financial Federal Credit Union, serving nearly 200,000 members across 27 branches in Florida and South Carolina, found its growth outpaced its manual scheduling processes. Relying on spreadsheets for forecasting and staffing was time-consuming, inefficient, and led to inconsistent branch management and uneven member and employee experiences.

Working with Verint, Grow Financial implemented Verint Branch Workforce Management—no customization required—to streamline forecasting, scheduling and staffing decisions. The change cut operating costs by more than $160,000, improved member service during peak times, and delivered more flexible schedules that boosted employee satisfaction and work‑life balance.

Grow Financial Federal Credit Union

Joe Rosado

Vice President, Real Estate Lending