Case Study: Nordic Semiconductor achieves streamlined support and increased public community engagement with Verint Systems' Telligent platform

Nordic Semiconductor Delivers an Engaging Community Experience and Streamlines Support with Verint

Nordic Semiconductor, a Norwegian maker of ultra‑low‑power wireless chips for global tech customers, was operating two separate support systems—a public DevZone community and a private MyPage ticketing system—which created duplicate logins, inefficiencies and a heavy support-engineer workload. With tens of thousands of users and tickets, the company needed to consolidate platforms, improve self‑service and encourage more public problem‑solving to reduce direct support demand.

Nordic engaged 4 Roads to build a single Verint Telligent–based platform that unified ticketing and community, added a private‑ticket app, engineer dashboards, gamification rules and multi‑factor authentication, and migrated user data and content. The result: public support cases rose from 56% to 63%, private cases fell, operational efficiency and user experience improved, and support workload was reduced while security and data privacy were enhanced.

Nordic Semiconductor

Eivind Sivertsen

Online Presence Manager