Case Study: Multinational Insurance Company achieves greater workforce flexibility and reduced absenteeism with Verint Systems' TimeFlex Bot

Multinational Insurance Company Supports Flexible Working with Verint TimeFlex Bot

Multinational Insurance Company needed a better way to support flexible working in its contact center to attract and retain talent while reducing schedule-related absenteeism and turnover. It turned to Verint Systems and its Verint TimeFlex Bot to give agents more control over their shifts and work-life balance.

Verint Systems implemented Verint TimeFlex Bot for more than 350 employees, enabling over 2,500 shift changes per month — a 10x increase from before. The insurer then saw a 23% decrease in absenteeism and a 30% reduction in attrition, along with improved employee wellbeing and greater schedule flexibility.