Case Study: Navy Federal Credit Union achieves centralized workforce management with Verint Systems

Navy Federal Credit Union Unifies Departments with Centralized Workforce Management

Navy Federal Credit Union, the largest credit union in North America, wanted a better way to manage staffing across its contact center, branches, back office, collections, and real estate lending teams. Using Verint Systems’ Workforce Management solution, it aimed to replace separately managed departments with a more centralized approach.

Verint Systems implemented Verint Workforce Management to unify these previously disparate areas under one scheduling platform. The result was a single enterprise-wide workforce solution that improved optimization across departments, enabled data sharing, and delivered significant cost savings.

Navy Federal Credit Union

Jeff Bretana

Manager of the Real Estate Lending Workforce Optimization Team