Case Study: American Savings Bank achieves $1.5M+ annual savings and improved customer satisfaction with Verint Systems' Impact 360

American Savings Bank - Customer Case Study

American Savings Bank, Hawaii’s third-largest financial institution with $6.7 billion in assets and nearly 65 branches, needed to grow profitably while improving customer satisfaction. The bank sought better insight into matching staffing with customer traffic to reduce wait times and transition to a more flexible, part‑time labor model without sacrificing service.

The bank implemented Verint’s Impact 360 workforce management to automate forecasting and scheduling, with branch managers trained and adopting location-specific schedules immediately. Over two years ASB reduced full‑time teller staff (15% in year one, 22% by year two), replaced many roles with part/peak-time positions, realized roughly $1M in first‑year savings and more than $1.5M annually overall, decreased customer wait times, improved customer feedback scores, and increased employee satisfaction and retention.

American Savings Bank