Case Study: The Institute of Engineering and Technology (IET) achieves a personalized, engaging community experience with Verint Systems' Verint Community

Building a Personalized Community User Experience

The Institute of Engineering and Technology (IET) needed a more feature-rich community platform that would let members personalize their experience and quickly find relevant content. After evaluating options, IET chose Verint Systems’ Verint Community to deliver a stronger, more engaging member community with key functionality available out of the box.

Verint Systems, working through 4 Roads, implemented personalized interest and specialism settings, targeted activity feeds, filtered explore pages, and automated question promotion to subject-matter experts. The result was a more relevant community experience that improved engagement, networking, and knowledge sharing, while also reducing development time and helping members validate helpful contributions through badges and reputation features.

The Institute of Engineering and Technology

Evanna Gale

Content and Engagement Manager