Case Study: Omnicell achieves optimized agent schedules and increased staff productivity with Verint Systems' Workforce Management Professional

Omnicell - Customer Case Study

Omnicell, a leader in medication and supply dispensing automation, needed to modernize workforce planning across three technical assistance centers and 80 agents. Crystal Frye, workforce optimization analyst, faced manual forecasting and scheduling with spreadsheets and sought a way to improve staffing, adherence, and operational efficiency.

Omnicell implemented Verint Workforce Management Professional, which was easy to adopt with implementation support. The solution optimized agent schedules, increased staff productivity and goal attainment through real-time adherence monitoring, and enabled the team to do more with fewer resources.

Omnicell

Crystal Fry

Workforce Optimization Analyst