Case Study: Sage Software achieves major cost savings and 20,000+ daily visits with Verint Community (Verint Systems)

Sage Software - Customer Case Study

Sage, a global provider of business-management and accounting software, struggled with fragmented online support as its growing portfolio led to five separate community platforms. The multiple logins, inconsistent features, and uneven branding created a poor omnichannel experience, higher maintenance costs, and limited ability to improve customer satisfaction.

Sage consolidated onto Verint Community to create “Sage City,” unifying branding and simplifying administration. The single platform reduced licensing and maintenance costs, boosted engagement to 20,000+ weekday visits with two-thirds return visitors, improved customer experience and loyalty, and allowed the community to be managed by just three administrators, enabling plans for global expansion.

Sage Software

Derek Vink

Manager, Online Communities