Case Study: Berkshire Bank achieves reduced fraud risk and centralized video security with Verint Systems

Berkshire Bank - Customer Case Study

Berkshire Bank, a 170-year-old regional bank with $11.6 billion in assets and 115 branches, faced growing fraud and security challenges—from ATM skimming and identity theft to cyber threats—while needing to protect customers, comply with regulations, and maintain a customer-friendly experience.

Working with Verint and integration partner BranchServ, Berkshire deployed Verint EdgeVR, EdgeVMS Op‑Center and Vid‑Center plus Verint IP cameras to centralize and harden video surveillance. The solution improved image quality and firmware management, provided single‑pane monitoring and instant alerts, sped investigations, enhanced cybersecurity and compliance, and delivered measurable efficiency gains and reduced fraud risk.

Berkshire Bank

Tina Pickup

Vice President of Security and Fraud