Case Study: Global Technology Company achieves near-real-time HR insights and streamlined HR operations with Verint Systems' Enterprise Feedback Management™

Global Technology Company Takes HR Operations to New Heights with Verint

A global technology company in the electronics sector launched a multi-year transformation to re-engineer HR and deliver faster, simpler, and lower-cost services. Collecting timely, accurate employee feedback was critical, but existing feedback channels were a patchwork of emails, manual processes and a free survey tool that made data collection and analysis slow, resource-intensive and passive.

The company implemented Verint Enterprise Feedback Management across 14 languages to automate multichannel HR surveys for five shared services centres handling up to 300,000 cases annually. The solution reduced survey development and analysis from days to under 30 minutes and cut time to insight from up to three weeks to near real-time, integrated feedback into case management, uncovered trends to drive “first time right” improvements (including faster new-hire processing), and scaled to thousands of surveys per year across recruitment, HR portals and compensation reviews.