Case Study: Group of Luxury Department Stores achieves increased footfall with Verint Systems Appointment Booking

Luxury Department Store Increases Footfall with Enhanced Appointment Booking

Group of Luxury Department is using Verint Systems’ Appointment Booking application to create a better online and in-store retail experience. Before implementing it, store beauty teams were mostly reactive to walk-in traffic, which limited how effectively they could manage customer appointments, loyalty profiles, and footfall.

With Verint Systems, the retailer streamlined appointment creation and CRM updates, integrated booking with its customer database, and used analytics to improve planning and marketing. The solution helped turn more online interest into store visits, with up to 30% of appointments now booked outside store opening hours, while also improving productivity, customer relationships, and loyalty program sign-ups.