Case Study: Visions Federal Credit Union achieves faster fraud investigations and automated security with Verint Systems

Visions Federal Credit Union - Customer Case Study

Visions Federal Credit Union is a member-owned financial institution based in Endwell, N.Y., with $4.2 billion in assets, 51 branches, more than 100 ATMs and over 200,000 members. Facing a growing risk landscape and an extensive branch network, the credit union sought a modern video surveillance and analytics partner to speed investigations, reduce fraud, and shift security tasks away from branch managers so staff could focus on member service.

Visions partnered with Verint to deploy IP cameras, video management software and analytics to monitor ATMs, teller interactions and branch activity in real time. The solution automated reporting, strengthened investigations, reclaimed security responsibilities for the central security team, lowered operational costs by re-aligning branch staff, and delivered strong vendor support and ROI as the credit union scales.

Visions Federal Credit Union

Amie Reilly

Security/BSA Compliance Officer