Case Study: McMaster University achieves cost-effective, collaborative medical training and improved clinical care with Verint Systems

McMaster University - Customer Case Study

McMaster University’s Faculty of Health Sciences needed a way to support ongoing, collaborative learning and mentoring for busy healthcare professionals beyond costly conferences, while integrating accredited e‑learning, private and public discussion spaces, and easy-to-use technology for lifelong professional development. The goal was to keep clinicians connected, share expertise, and provide convenient, accredited continuing education.

Partnering with Telligent and Couto Solutions, McMaster launched machealth — a scalable online community offering program-based courses, multimedia case modules, quizzes with certificates, private mentoring forums, searchable member profiles and social incentives like badges and leaderboards. The platform now serves 900+ healthcare professionals, reduces training costs and delays, speeds specialist consultations and referrals, and delivers free, multilingual, evidence-based resources to improve clinical care.

McMaster University

Anthony J. Levinson

Associate Professor and Director of the Division of e-Learning Innovation