Case Study: Saint Louis University achieves more meaningful student and staff engagement with Verint Systems Voice of the Customer Solutions

Verint Voice of the Customer Solutions Help Saint Louis University Make More Meaningful Connections with Students and Staff

Saint Louis University (SLU), a second-oldest Jesuit university in the United States, needed a better way to gather feedback from students and prospective students to improve its website and digital experience. With about 9,000 pages and roughly one million annual visitors, SLU used Verint Systems’ Voice of the Customer solutions to support website governance and continuous improvement during a redesign.

Verint Systems implemented its Voice of the Customer solutions, including survey management and predictive modeling, to capture ongoing feedback across the university community. The results helped SLU improve and optimize website usability, university programs, and overall engagement, enabling more meaningful connections with students and staff.

Saint Louis University

Laura Geiser

Assistant Vice President, Brand Management