Case Study: Guild of Sommeliers achieves an interactive global knowledge hub for sommelier education and networking with Verint Systems

Guild of Sommeliers - Customer Case Study

Guild of Sommeliers is a nonprofit, member-run organization that supports wine service professionals and enthusiasts across the U.S. Facing the challenge of connecting members for networking, education and timely industry news, the Guild wanted an engaging, member-only online space to share expertise, resources and event information.

Using the Telligent platform, the Guild launched a community in under three months featuring study guides, editable compendia, forums, member profiles, maps, audio and integrated social outreach. The community became the organization’s central hub, driving a sevenfold membership increase to over 3,500 in four years, 70%+ renewal rates, higher engagement and stronger industry thought leadership.

Guild of Sommeliers

Geoff Kruth

COO