Case Study: Citizens and Farmers (C&F) Bank achieves faster investigations and stronger security with Verint Systems

Citizens and Farmers (C&F) Bank - Customer Case Study

C&F Bank, a Virginia-based community bank with 25 branches, faced growing fraud and robbery risks while relying on outdated, disparate video systems that couldn’t support reliable investigations or court-quality evidence. Leadership wanted an enterprise-grade solution that would scale with the bank and provide clear, actionable video intelligence for security and compliance.

C&F implemented Verint’s suite — including EdgeVR, EdgeVMS, IP cameras, enterprise NVRs and Op-Center — to centralize monitoring, improve video quality, and enable real-time threat identification. The new system shortened investigation times, helped rapidly identify suspects (one incident produced an image sent to police within 1 minute 20 seconds), led to arrests, and delivered stronger, more proactive security across the bank’s network.

Citizens and Farmers (C&F) Bank

Dollie Kelly

Vice President and Security and Retail Operations