Case Study: Comparis modernizes customer engagement with Verint Systems

Comparis Modernizes Customer Engagement with Verint

Comparis, Switzerland’s leading online comparison service founded in 1996, helps customers compare insurance, banking, telecom and mobility options for its some 60 million users. Its existing set of fragmented message boards generated valuable SEO and peer answers but lacked tools for sustained engagement, richer interaction (ratings, profiles, rewards) and the ability to shape content and product strategy.

Comparis replaced the old forums with a single, multilingual Comparis Community powered by Verint (deployed with Atos Consulting in three months), adding social collaboration, gamification, moderation and a 72-hour reply commitment. The new platform boosted customer-to-customer interaction, improved brand experience, informed product and content decisions, and enabled agile community features like provider reviews, driving higher engagement and site traffic.

Comparis

Dominic Stöcklin

Head of Social Media