Case Study: Titleist enhances customer experience with Verint Systems' Verint Community

Enhancing Customer Experience with Verint Community

Titleist wanted to create an online community that would add value for its loyal customers and deliver a better experience, so it chose the Verint Community platform for Team Titleist. The goal was to strengthen relationships with golfers, increase brand awareness, and give enthusiasts a direct connection to product experts and brand ambassadors.

Verint Systems helped Titleist launch and grow the community with features like R&D panels, surveys, live webcasts, and exclusive events that blended online engagement with real-world experiences. The results were strong: site activity and engagement exceeded expectations, membership grew 500% in the first year, and the community doubled again the following year, helping build stronger brand loyalty and customer relationships.

Titleist

Mike DePaolo

Team Titleist Manager, Titleist