Case Study: Saudi Arabian Bank achieves reduced costs and stronger compliance with Verint Systems' Financial Compliance solution

Saudi Arabian Bank Reduces Costs and Strengthens Compliance with Verint Verba

A full-service commercial bank in Saudi Arabia with regional offices and a wide retail branch network needed to replace a fragmented call-recording setup—two separate systems plus physical recorders at branches—that drove up operational and maintenance costs, increased IT complexity, and risked non-compliance with local AML and record-keeping regulations requiring long-term capture of transaction-related communications.

The bank deployed Verint Financial Compliance as a centralized, WAN-enabled recording platform integrated with Cisco, eliminating branch servers, consolidating legacy systems, and adding strong encryption, role-based access and automated recording assurance. The solution now captures over 7,300 interactions per day, meets Saudi AML requirements, scales to nearly 500 recorded users, reduces hardware and maintenance costs, and improves IT productivity and compliance responsiveness.