Case Study: Global Financial Services and Technology Company achieves 75% reduction in fraudulent IVR access with Verint Adaptive Fraud (Verint Systems)

Global Fintech Company Chooses Verint Adaptive Fraud to Help Fight Today’s Evolving IVR Threats

A global financial services and technology company that enables money movement for banks, credit unions, retailers, and more—handling millions of IVR calls each month—needed a way to detect and prevent increasingly sophisticated fraud targeting its contact centers. The firm wanted a complementary solution that would integrate with its IVR cloud environment, scale across multiple lines of business, and protect the millions of customers and thousands of client institutions it serves.

After a successful proof of concept, the company deployed Verint Adaptive Fraud to overlay its IVR, using real‑time analysis of caller behavior and other signals to stop attacks upstream. The solution now monitors 10–20 million calls per month, cut fraudulent callers to the Credit IVR by 75% (from about 1 in 250 to 1 in 1,000), handled spikes of 1,000 calls per minute for eight hours during COVID‑19 stimulus disbursements, and is being scaled to cover 30–40 million calls per month.