Case Study: BayPort Credit Union achieves stronger surveillance and faster investigations with Verint Systems

‘Candid Camera’ Has Come to BayPort Credit Union with New Verint Technology Solutions

BayPort Credit Union, a member-focused financial institution serving Tidewater and Hampton Roads, VA since 1928, faced a growing security challenge as it expanded by acquisition and organically. Its mix of aging systems lacked the clarity, scalability and reliability needed to monitor teller transactions, zoom into specific areas and cover exterior spaces, leaving executives and fraud staff seeking a unified, higher-resolution surveillance solution.

BayPort deployed Verint across 21 branches—more than 450 cameras plus Verint EdgeVMS Vid‑Center, EdgeVMS Op‑Center and EdgeVR recorders—to deliver centralized management, transaction integration and at least six months of continuous storage. The high‑resolution IP cameras and easy‑to‑use software improved deterrence, enabled zoomed views of teller drawers and license plates, streamlined investigations, reduced theft, and provided a scalable, reliable platform for future growth.

BayPort Credit Union

Jorge Gonzalez

Fraud and Security Supervisor