Case Study: Leading Public Research University increases student hub capacity by 10.5% with Verint Systems

Leading Public Research University Increases Capacity to Serve Students at Its Student Hubs by 10.5%

Leading Public Research University needed to reduce queues and improve efficiency in its student services and enrollment hubs. It turned to Verint Systems, using Verint Appointment Booking and Verint Queue Management to better manage student visits and service demand.

Verint Systems implemented appointment booking and queue management applications that streamlined hub operations and provided better visibility into student needs. As a result, the university increased capacity to serve students by 10.5%, served 94% of visiting students, and gained visibility into the visiting intentions of 80% of students, improving resource planning and the overall student experience.