Case Study: Bradesco Seguros achieves higher NPS, greater efficiency, and lower costs with Verint Systems

Bradesco Seguros Increases Operational Efficiency, Elevates Customer Experience, and Reduces Costs with Verint

Bradesco Seguros, the largest insurance company in Brazil and Latin America, wanted to improve customer experience while lowering operational costs and reducing the manual burden of quality monitoring. It turned to Verint Systems, using Verint Quality Bot and Verint Speech Analytics to automate call evaluation and gain better insight into customer interactions.

With Verint Systems, Bradesco Seguros automated 100% of call quality reviews, reduced quality-monitoring staff from 52 to 30 over two years, and saved $750,000 in labor costs. The solution also helped cut product-related complaints by 55% and lift NPS by 9 points year over year, while freeing teams to focus on higher-value work.

Bradesco Seguros

Sibeli Zaninelli

Senior Manager, Customer Relationship Center