Case Study: Reducing Reoffending Partnership saves £250,000 annually with Verint Systems

Reducing Reoffending Partnership Saves £250,000 Annually using eg Operational Intelligence from Verint

Reducing Reoffending Partnership, a UK public services organization supporting probation services, needed a more efficient way to manage offender rehabilitation cases across its centres in Birmingham and Nottingham. It also wanted better automation, clearer performance visibility, improved forecasting, and stronger quality and compliance management, and turned to Verint Systems and its eg Operational Intelligence solution.

Verint Systems implemented eg Operational Intelligence, including eg work manager and eg data connector, to unify and prioritize back-office work, automate allocation based on availability and skills, and improve planning and forecasting. The result was an estimated £250,000 in annual savings, a one-year return on investment, 20% more administrative capacity, a 50% reduction in call abandon rates, and the elimination of the non-priority backlog.

Reducing Reoffending Partnership

Ian Gibson

Director of Business Services