Case Study: Global Sports Betting & iGaming Firm achieves agile workforce management and reduced attrition with Verint Systems

Global Sports Betting & iGaming Firm Hits the Jackpot with Verint and Sabio

The **Global Sports Betting & iGaming Firm** needed a more unified way to manage workforce demand across its brands. Two brands were already using **Verint Systems’ Verint Workforce Management**, but another was on a different platform, creating a fragmented setup that increased licensing and maintenance costs and limited visibility across its 1,100 agents. The company also faced highly variable demand around major sporting events, making accurate forecasting and resource planning essential.

To solve this, **Verint Systems**, deployed with Sabio, migrated 400 people from the legacy system to **Verint Workforce Management** in just two days. The new platform gave the business a single, agile workforce management view across brands, helped it better manage betting demand during peak sporting events, improved customer experience, and reduced staff attrition to an impressive **4%**.