Case Study: Wesleyan achieves exceptional customer experience and operational efficiency with Verint Systems

Wesleyan Delivers Exceptional Customer Experience using Verint eg

Wesleyan, a UK specialist provider of insurance and financial services, needed to improve customer experience, efficiency, and compliance across its back-office operations while reducing costs and better handling fluctuating workloads. It had already used Verint Systems’ eg Operational Intelligence® suite for over 10 years in its life and pensions business unit to support operational control and continuous improvement.

Verint Systems implemented eg Operational Intelligence®, eg work manager®, and eg operational management methodologies to streamline underwriting and investment processing, improve decision-making, and optimize resources. The results included around 20% cost savings in underwriting, processing 160% of predicted ISA application volume, and a 20% increase in team satisfaction, while also enabling a six-hour underwriting decision and maintaining strong customer satisfaction.

Wesleyan

Valda Mills

Underwriting Team Manager