Case Study: The Home Depot achieves enterprise-wide loss prevention and remote video monitoring with Verint Systems' Networked Video Solution

Provides Transaction and Video Monitoring of Self-service Checkouts, Promoting Cost Efficiencies and Customer Convenience

The Home Depot, the world’s largest home improvement retailer with more than 2,000 stores and over 22 million weekly visitors, needed a standardized security solution to protect 300,000 employees and millions of customers, reduce losses from theft, fraud, and error, and turn video data into actionable intelligence to boost productivity and customer service. Prior to the project, store-level surveillance was inconsistent and poorly integrated with point-of-sale systems, prompting a company-wide review and a mandate for a unified approach.

The company deployed the Verint Networked Video Solution—integrating video with POS data, tagging transactions, issuing alerts, and enabling secure remote access—rolling out 600 locations by the end of 2003 with plans to expand to tens of thousands of cameras. The system lets store, district, regional, and corporate loss-prevention teams view and share video, speed investigations, email evidence to law enforcement, monitor self-checkouts, and deliver measurable improvements in loss prevention, security, and operational efficiency.

The Home Depot

Marvin Ellison

Vice President of Loss Prevention