Case Study: Leading Travel Company achieves business continuity and revenue growth with Verint Systems

Helping a Leading Travel Company During Unprecedented Times A COVID-19 Response Success Story

The Leading Travel Company faced unprecedented COVID-19 disruption as travel halted, website traffic dropped, and customer questions changed rapidly. To keep supporting customers and protect revenue, it worked with Verint Systems using Verint Intelligent Virtual Assistant (IVA).

Verint Systems helped the Leading Travel Company update information, answer questions, and provide fast, accurate self-service support through the IVA. The solution generated over $4.5 million in revenue in the first seven months of the pandemic and drove a more than 5% increase in positive survey ratings, while improving business continuity and customer service.