Case Study: American Eagle Federal Credit Union achieves 90%+ reduction in branch overtime and optimized workforce scheduling with Verint Systems (GMT Planet)

American Eagle Federal Credit Union - Customer Case Study

American Eagle Federal Credit Union (AEFCU) is a Connecticut-based, not-for-profit financial institution with more than 100,000 members and $1.3 billion in assets across 16 branches. Facing rising branch labor costs and weekend overtime while needing to preserve member service and a 40-hour work week for staff, AEFCU sought a workforce management solution to better match employee schedules to fluctuating branch demand.

AEFCU selected GMT Planet for its predictive scheduling and flex-scheduling capabilities, enabling branch managers to forecast transactions, adjust staffing, and manage schedules via an intuitive web portal. Within two years the credit union increased its part-time-to-full-time ratio from 16% to 25%, reduced total staff by 14% through attrition, cut branch overtime by over 90%, shrank the float pool by 39%, and achieved payback in the first year while maintaining service levels.

American Eagle Federal Credit Union

Kevin Murray

Vice President, Branch Ops & Admin