Case Study: RWS achieves 224% growth in active community members with Verint Systems

RWS Community Grows Active Members by 224% in Nine Months

RWS, a world-leading provider of technology-enabled language, content, and IP services, was looking to expand its Verint Community and better support customers and internal teams with self-service. Its challenge was to grow adoption across more business units, improve idea sharing and review, make the community easier to use, and enhance accessibility for users with disabilities.

With Verint Systems and the Verint Community platform, RWS implemented a growth-focused community strategy centered on faster innovation, better collaboration, and improved user experience. The result was a 224% increase in active community members in nine months, showing strong uptake and measurable engagement growth driven by Verint Systems.

RWS

Georgiana Iancu

Community Manager