Case Study: Mphasis achieves higher employee productivity and operational visibility with Verint Systems

Mphasis Leverages Best-of-Breed Verint Analytics and Insights Solutions to Help a Leading U.S. Healthcare Provider Improve Employee Productivity

Mphasis worked with Verint Systems to help a leading U.S. healthcare provider improve employee productivity and operational visibility. Using Verint Operations Visualizer and Verint Application Triggers, Mphasis needed better insight into productive versus non-productive time and a way to reduce uncompleted daily tasks while improving compliance.

Verint Systems’ solution gave Mphasis a more holistic view of operations, automated login notifications, and improved adherence to workforce management guidelines. As a result, agent productivity increased significantly, most transactions were completed within regular working hours, and the client saw reduced costs and higher customer satisfaction.

Mphasis

Rajat Gupta

SVP & Head, Global Delivery, NextOps Portfolio