Case Study: Securex achieves schedule adherence from 67% to 99% with Verint Systems

Securex Increases Schedule Adherence from 67% to 99% in One Year with Verint

Securex, which manages day-to-day HR administration and consulting services for organizations, was struggling with a spreadsheet-based workforce scheduling process. The system was complex, labor-intensive, prone to errors, and offered little visibility into employee performance, skills, or availability, while also limiting flexibility for staff. Securex turned to Verint Systems and its Workforce Management solutions to address these challenges.

Verint Systems implemented a modern workforce management approach that gave Securex a unified view of skills, availability, and scheduling across the organization, along with better reporting and planning capabilities. The result was a dramatic improvement in schedule adherence, rising from 67% to 99% in one year, while also improving efficiency, accuracy, and workforce flexibility.

Securex

Lieve Huygens

Customer Care Director