Case Study: Envera Systems achieves 10% higher adherence and 25% less overtime with Verint Systems' Workforce Management

Envera Systems - Customer Case Study

Envera Systems, a provider of technology-driven security solutions for community gates and amenities, runs a 24/7 contact center with hundreds of agents handling thousands of transactions daily. Relying on spreadsheets for forecasting and scheduling left the team without the visibility or control needed to meet its customer service goals, so leadership set out to find a workforce management solution.

After evaluating more than 20 options, Envera implemented Verint Workforce Management Professional for its user-friendly interface and quick rollout. Within months the company saw better data and consistent service levels, with real-time adherence up 10% and overtime/staffing reduced by about 25%, enabling a shift from reactive to proactive operations and material time and cost savings.

Envera Systems