Case Study: Royal College of Physicians achieves higher physician response rates and real-time actionable intelligence with Verint Systems' Enterprise Feedback Management

Royal College of Physicians - Customer Case Study

The Royal College of Physicians (RCP), a charity that promotes high standards in medical practice, needed a better way to survey nearly 20,000 consultant and trainee physicians across the UK for workforce planning. Its annual census had grown from a simple postal questionnaire into a complex, data-driven exercise, so RCP sought an easier, more manageable method to collect and turn feedback into actionable intelligence.

On the recommendation of the Document Capture Company, RCP adopted Verint Enterprise Feedback Management, a cloud SaaS platform that unified censuses in a secure, multi-tenant environment with branded templates, data validation, conditional routing, permission controls and real-time dashboards. The solution captures feedback from over 20,000 physicians, raised response rates, supports up to 30 additional surveys a year, delivers unified analytics for faster decision-making, and improved respondent satisfaction while minimizing resource use.

Royal College of Physicians

Nina Newberry

Medical Workforce Manager