Helpjuice B2B Case Studies & Customer Successes

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Helpjuice helps companies save millions in customer support with their powerful knowledge base tool. Companies like Indeed.com and Coastal.com are able to deliver instant support to their customers with Helpjuice's knowledge base.

Case Studies

Showing 143 Helpjuice Customer Success Stories

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4Tier Software boosts efficiency and cuts support hours with Helpjuice

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Aesthetix CRM saves 5-10 hours a month with Helpjuice

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Agile Ticketing Solutions reduces support tickets by 30% with Helpjuice

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Altair Global Solutions reduces training time by 30% with Helpjuice

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Anduin Transactions reduces response time by 80% with Helpjuice

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Apptegy achieves 2x faster employee onboarding and 7% higher close rates with Helpjuice

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Asbury Automotive Group cuts new technician training hours in half with Helpjuice

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Ascend Fundraising Solutions boosts customer response rates by 20% with Helpjuice

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Assurant achieves 26 times faster ticket completion and 85% fewer writers with Helpjuice

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Auger reduces support requests by 80% and finds information 500x faster with Helpjuice

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Automotive Credit Corporation achieves 50%+ reduction in support questions with Helpjuice

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AV Stumpfl cuts article creation time and costs by 70% with Helpjuice

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Averhealth achieves a 30% reduction in support tickets with Helpjuice

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Ayda Achieves 80% More Efficiency with Helpjuice

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Azapak achieves faster onboarding and major time & cost savings with Helpjuice

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Bartholomew Consolidated School Corporation reduces calls and tickets with HelpJuice

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Bay Management Group achieves 55% ticket deflection improvement with Helpjuice

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Beeper boosts internal onboarding by 40% with Helpjuice

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Bob Barker Company cuts support cases by 20% with Helpjuice

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BoomTown achieves fast, affordable organization-wide knowledge access with Helpjuice

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Brachot NV Reduces Emails by 70% with Helpjuice

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Brixly achieves instant positive ROI and reduced support enquiries with Helpjuice

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Cabinets.com Achieves Faster Customer Response Times with Helpjuice

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Canopy achieves 75% fewer support tickets and cuts onboarding from 2 days to minutes with Helpjuice

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Capital City Bank Group reduces reporting errors by 20% with Helpjuice

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Capital Ford reduces informational meetings and support tickets with Helpjuice

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Carle reduces support emails and boosts employee self-service with Helpjuice

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CBC Computer Systems improves support efficiency by 50% with Helpjuice

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Closeout cuts onboarding time in half with Helpjuice

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Collage.com achieves exceptional 7-day customer support with Helpjuice

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Collins Community Credit Union achieves faster publishing and cost savings with Helpjuice

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Colorado Credit Union streamlines knowledge management with Helpjuice

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Critical Response Group reduces support emails and speeds knowledge base setup with Helpjuice

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Databricks achieves 20% ticket closure improvement with Helpjuice

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DaVita achieves 50% reduction in onboarding time with Helpjuice

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Diggs cuts support questions by 75% with Helpjuice

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DSI achieves 25% QA score increase and lower average handle time with Helpjuice

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Dufresne Spencer Group improves knowledge access and team efficiency with Helpjuice

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Enetel achieves a 20% reduction in support tickets with Helpjuice

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Enforme Interactive achieves streamlined product documentation and better client/internal access with Helpjuice

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Entrupy achieves 60% search-time savings and faster internal knowledge access with Helpjuice

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Epic Engineering achieves 40-hour onboarding time savings per employee with Helpjuice

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Europlasma achieves streamlined training, improved customer support and time savings with Helpjuice

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EVIDE reduces non-conformances by 16% with Helpjuice

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FlowWright reduces support tickets by 30% with Helpjuice

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Fluent Home Slashes Support Calls by 97% with HelpJuice

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DH SSC Malaysia reduces onboarding time and escalations with Helpjuice

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FoundersCard LLC Cuts Onboarding Time from 2 Weeks to 2 Hours with Helpjuice

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FranchiCzar Achieves 50% Fewer Support Tickets and 4x Faster Onboarding with Helpjuice

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Fujitsu reduces phone calls and email tickets by 30% with Helpjuice

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Gala Games achieves an 85% reduction in daily support tickets (200→30) with Helpjuice

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Giacom achieves 99% search success and reduced support load with Helpjuice

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GreenSpark Reduces Documentation Time by 50% with Helpjuice

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Habitat (construction company) achieves 2× faster product training and 88% search success with Helpjuice

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Hack The Box achieves a 20% reduction in customer churn with Helpjuice

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Hangar A achieves 72% lower customer support with Helpjuice

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Hendrick Automotive Group achieves 60% faster search times with Helpjuice

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HousingLink achieves 24x7 coverage and handles 3× more inquiries with Helpjuice

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HydroPoint achieves $10K/year savings and publishes 900+ articles with Helpjuice

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Inetum-Realdolmen saves 100k per year with Helpjuice

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IPV (UK computer software company) achieves a 20% reduction in support tickets with Helpjuice

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IQ Total Source reduces training time by 70% with Helpjuice

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Isaac cuts support tickets and uncovers 300 answers with Helpjuice

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Istation reduces support calls by 69% with Helpjuice

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itrvl Cuts Onboarding Time by 50% with Helpjuice

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Jur Family Group reduces HR support contacts with Helpjuice

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KaarbonTech achieves a 70% reduction in support tickets with Helpjuice

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Lampeter-Strasburg School District achieves a 50% reduction in parent inquiries with Helpjuice

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Launston Group Limited builds a technical library and publishes content 50% faster with Helpjuice

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Leeps improves support efficiency and customer satisfaction with Helpjuice

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Lehi City achieves faster resident support and reduced service tickets with Helpjuice

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Levr achieves 20% faster article writing and easier data maintenance with Helpjuice

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Linxup cuts article creation time by 8x with Helpjuice

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Logos Inc. Improves Knowledge Sharing and Speeds Onboarding with Helpjuice

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Macro Helix achieves 97% successful searches and fewer support calls with Helpjuice

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Marketgap slashes customer inquiries by 80% with Helpjuice

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How Helpjuice Empowered Marshmallow Insurance's Customer Loyalty Team

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Master Builders Association of Victoria reduces support time with Helpjuice

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McLean Asset Management achieves 2x increase in training effectiveness with Helpjuice

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me&u halves onboarding time with Helpjuice

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How Melita Reduced 10% of Futile Tickets with Helpjuice

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Mindshare cuts manual update time by 80% with Helpjuice

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Mobicom Corporation cuts new employee training time from 1 day to 2 hours with Helpjuice

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monday.com achieves reduced time spent by operations team on repeat information requests with Helpjuice

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Murphy Solutions reduces support tickets by 50% with Helpjuice

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MyRec.com improves support efficiency with Helpjuice

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net2phone achieves 370,000 views in its knowledge base with Helpjuice

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Newington College achieves 30% faster training and 200 fewer service desk tickets with Helpjuice

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Next Level Solutions boosts employee productivity with Helpjuice

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Ninety boosts user engagement and satisfaction with Helpjuice

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Notino achieves 20% Confluence license savings and 10% fewer support tickets with Helpjuice

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NTPC Tech Solutions cuts owner communication by 50% with Helpjuice

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Nuvemshop Reduces Customer Contact Rate by 37% with Helpjuice

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Obbi achieves a 30% decrease in support tickets with Helpjuice

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Odigo Cuts Training Time and Costs with Helpjuice

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Oklahoma Electric Cooperative achieves 90% faster document retrieval with Helpjuice

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One Step GPS achieves 60% reduction in customer support requests and 4× faster employee training with Helpjuice

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OpenMethods achieves faster knowledge transfer and better search results with Helpjuice

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Otelier Improves Knowledge Base Engagement with Helpjuice

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PlayerLync cuts onboarding time by 85% with Helpjuice

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Primary Goods achieves 60% reduction in support tickets with Helpjuice

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Protel avoids 1500+ support cases in 4 months with Helpjuice

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Rally Health achieves 3x faster updates with Helpjuice

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RCPMS improves patient response time with Helpjuice

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Realty ONE Group Complete reduces support inquiries by 40% with Helpjuice

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Realty ONE Group Select cuts support time by 35% with Helpjuice

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Reveni Saves 20 Hours Monthly and Speeds Up Onboarding with Helpjuice

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RMS Cloud achieves 50–75% resolution of day-to-day support requests with Helpjuice Knowledge Base

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Royal Dance Conservatory Onboards Employees 2-3x Faster with Helpjuice

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Rumsauer Cuts Knowledge Base Costs by 50% with Helpjuice

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Saleo cuts customer questions by 50% with Helpjuice

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SEAM Group reduces support time by 50% with Helpjuice

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Selman & Co achieves a single consolidated knowledge base and instant answers for 250 support reps with Helpjuice

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Shipt achieves scalable, faster customer support with Helpjuice

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ShowMojo achieves 30% fewer support tickets and 300% faster response times with Helpjuice

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Sign In Central Record Achieves 98% Search Success and Fewer Support Tickets with Helpjuice

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Signal OS Reduces Support Calls by 50% with Helpjuice

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SimuTech Group reduces technical software problem resolution time by 50% with Helpjuice

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Sitenna cuts support requests by 82% with Helpjuice

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Smart Insurance Agents achieves 3x faster ticket resolution with Helpjuice

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SPARK achieves 25% productivity increase with Helpjuice

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Stashbee achieves 90% Solution Quality Index with Helpjuice

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Stenograph reduces call volume and talk time with Helpjuice

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Stockinstore reduces help questions by 30-50% with Helpjuice

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StoreTraffic cuts support calls and avoids hiring extra reps with Helpjuice

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Sunlight Financial achieves instant answers for thousands of users with Helpjuice

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Superior Integrated Solutions cuts onboarding time by 30% with Helpjuice

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SymTrain Increases Productivity and Customer Satisfaction with Helpjuice

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Tax Insight cuts information lookup time by over 50% with Helpjuice

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TBC Insurance achieves more productive call center agents and faster staff training with Helpjuice

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Telavox improves customer support and internal knowledge sharing with Helpjuice

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The Overlake School achieves major help-desk time savings and uninterrupted teaching during COVID with Helpjuice

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Touch Systems reduces support phone calls by 25% with Helpjuice

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TradeSkillMaster.com triples knowledge base visits and boosts retention with Helpjuice

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Two Step Social reduces customer support time by 50% with Helpjuice

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United Group reduces employee errors by 20% with Helpjuice

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University of Illinois cuts call-back rates and training time by 50% with Helpjuice

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Valant achieves improved sales process and revitalized customer support with Helpjuice

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Virgin Mobile achieves a 40 percentage-point increase in customer self-service with Helpjuice

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WDCi Group achieves 97% search success with Helpjuice

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Wefunder achieves a 700+ weekly email reduction and increased investments with Helpjuice

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Yokogawa delivers tribal knowledge to 10,000+ worldwide with Helpjuice

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Z-Tec Automation Systems reduces support calls by 20% with Helpjuice

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