Case Study: ShowMojo achieves 30% fewer support tickets and 300% faster response times with Helpjuice

Showmojo cut support tickets by 30% and improved response time by 300% using Helpjuice

ShowMojo, a U.S.-based real estate software company with an 11–50 person team, was overwhelmed by support requests (about 90 a day) and needed 24/7 self‑service and consistent internal training. To centralize documentation and reduce ticket volume, ShowMojo implemented Helpjuice’s Knowledge Base.

Helpjuice delivered an easy-to-use, integratable knowledge base that allowed ShowMojo to import and collaborate on documents and publish both customer-facing and internal help content. Using Helpjuice, ShowMojo cut support tickets by ~30% (from ~90 to ~30 daily), improved response time by 300%, and saw better customer retention, greater staff efficiency, and reduced costs.

Showmojo

JIm Lindquist

Senior Operations Specialist