Case Study: FranchiCzar Achieves 50% Fewer Support Tickets and 4x Faster Onboarding with Helpjuice

How FranchiCzar Onboarded 90% of New Employees with Helpjuice

FranchiCzar, a franchising company with 500–1000 employees, needed a better way to manage customer support and internal onboarding. Before Helpjuice, support staff handled 100% of requests manually, which led to longer workdays and slower response prioritization.

With Helpjuice’s knowledge base and widget integrated into their proprietary platform, FranchiCzar reduced support tickets and calls by 50% and onboarded 90% of new employees through the KB, making onboarding 4x faster. Helpjuice also helped increase customer satisfaction to 80% for tool usability and improve satisfaction with FranchiCzar’s software by 30%, while offering the cost, dedicated support, and customizability the company needed.

FranchiCzar

John Beatty

Chief Executive Officer