Case Study: Inetum-Realdolmen saves 100k per year with Helpjuice

How Helpjuice Revolutionized Knowledge Management and Saved 100k Per Year! - Inetum-Realdolmen Story

Inetum-Realdolmen, a Belgium-based IT services and consulting company, was struggling with scattered knowledge spread across people’s heads, notes, Word documents, and OneNote files. Without a single source of truth or proper governance, employees wasted time searching for information and duplicating work, prompting the company to look for a centralized knowledge management solution from Helpjuice.

Helpjuice provided a centralized knowledge base with features like easy management, unlimited user access, article creation, instant publishing, versioning, and approvals. The results were significant: Inetum-Realdolmen projected that 76% of one team’s work could be shifted left, generating about 100k in annual profit and freeing up 1.67 FTE, with another 22% of work identified as automatable or suitable for self-help.

Inetum-Realdolmen

Chris Van Loon

Process Manager