Case Study: Europlasma achieves streamlined training, improved customer support and time savings with Helpjuice

Nanotech company improves employee training, customer support and efficiency going from multiple knowledge systems to Helpjuice

Europlasma, a Belgium-based nanotechnology company with 50–100 employees, faced fragmented institutional knowledge spread across Dropbox, OneDrive, local servers, paper, and employees' heads. To centralize documentation for smoother new-hire training, consistent customer-facing procedures, and up-to-date machine manuals, Europlasma selected Helpjuice’s knowledge base.

Helpjuice consolidated Europlasma’s documents into a single, intuitive KB — chosen for its ease of use and simple text editor — enabling faster onboarding, professionalized customer documentation, and centralized machine manuals so customers always have the latest versions. Europlasma reports it has saved substantial time previously lost searching for information, and the team highlights Helpjuice’s customization and analytics as valuable features.

Europlasma

Wesley Van den Bosch

Operations Manager